Telecom Inside Sales Advisor – Upsell & Retention

Telecom Acquisitions Ltd.; Horsham; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days holiday

Parking available

Aviva Health Care

Pension scheme

Job summary

Telecom Acquisitions Ltd. in Horsham is seeking an Internal Sales Advisor to engage with newly acquired customers within 24 hours of their broadband purchase, promote value-added products, and build lasting relationships to drive sales and service quality.

You will handle welcome calls, understand customer needs, and record interactions in the CRM while contributing to a proactive, customer-focused team culture. The role offers a 40-hour week with occasional Saturdays and uncapped OTE potential.

Qualifications

• Target driven with focus on high-quality customer experience.
• Excellent listening and objection handling.
• Able to build rapport quickly.
• Willing to learn and be trained.

Responsibilities

• Engage with new customers through welcome calls, building rapport and understanding their needs to recommend suitable products, upgrades & services that add value.
• Proactively retain customers approaching contract expiry or considering cancellation by identifying their needs and presenting tailored solutions.
• Clearly articulate the benefits of our products and services, helping customers make informed decisions with confidence while delivering an exceptional customer experience.
• Accurately record all customer interactions, actions, and outcomes within the CRM system.
• Collecting payments and calculating home move fees.
• Contributing to service improvement by sharing customer feedback and insights with relevant teams.
• Representing our brands with warmth, clarity, and enthusiasm.

Skills

Strong communicator

Customer service

Telephone sales

Relationship building

Job description

Telecom Acquisitions Ltd. in Horsham is seeking an Internal Sales Advisor to engage with newly acquired customers within 24 hours of their broadband purchase, promote value-added products, and build lasting relationships to drive sales and service quality.

You will handle welcome calls, understand customer needs, and record interactions in the CRM while contributing to a proactive, customer-focused team culture. The role offers a 40-hour week with occasional Saturdays and uncapped OTE potential.