Telecom Customer Experience Advisor

Telecom Acquisitions Limited; Horsham; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

50% home broadband discount

25 days holiday (30 with service)

Pension scheme

Company events

Free eye care vouchers

Birthday off

Parking

Discounts in Horsham

Death in service

Job summary

Telecom Acquisitions Limited in Horsham is seeking a Customer Service Advisor to be the first point of contact for customers. You will deliver friendly, solution-focused support across billing, technical queries, and general questions, aiming for first-contact resolution where possible.

Key duties include handling inbound calls, explaining charges clearly, recording interactions in the CRM, and collaborating with internal teams to resolve complex issues. A competitive benefits package is offered.

Qualifications

• Experience in customer service or contact centre is preferred.
• Strong verbal and written communication with accuracy and quality.
• Ability to learn systems and processes quickly.

Responsibilities

• Handle inbound calls from customers with empathy and professionalism.
• Resolve billing queries and explain charges clearly.
• Support 1st Line Technical Support overflow calls as needed.
• Provide guidance on products, services, packages, and accounts.
• Record interactions and outcomes in the CRM system.
• Escalate complex issues to appropriate internal teams.
• Contribute feedback for service improvement.

Skills

Customer service

Phone communication

Problem solving

Attention to detail

Team player

Adaptability

Job description

Telecom Acquisitions Limited in Horsham is seeking a Customer Service Advisor to be the first point of contact for customers. You will deliver friendly, solution-focused support across billing, technical queries, and general questions, aiming for first-contact resolution where possible.

Key duties include handling inbound calls, explaining charges clearly, recording interactions in the CRM, and collaborating with internal teams to resolve complex issues. A competitive benefits package is offered.