Customer Orders & Logistics Partner

Mondelēz International; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Secondment for 12 months

Job summary

Mondelēz International is seeking a dedicated Order Management professional in the United Kingdom to manage customer orders, ensure timely delivery, and handle billing information. The role involves collaborating with customers and logistics teams in a dynamic FMCG environment.

The position requires strong numerical and analytical skills, proficiency in SAP and MS Office, and experience in order-to-cash processes.

Qualifications

• Strong numerical, analytical and logical reasoning skills.
• Proficient with Microsoft Office applications.
• High-level SAP competence.
• Experience in FMCG/CPG companies.
• Customer-facing role in customer service, logistics or sales.
• Knowledge of the order-to-cash process.

Responsibilities

• Serve as a dedicated contact (business partner) for a defined set of customers for order management.
• Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes).
• Have regular direct contact with customers regarding logistics.
• Optimize order drop sizes and frequency to reduce outbound transportation costs.
• Ensure that order acknowledgment and/or export documents are complete and in line with export/import laws.
• Organize transport via third-party logistic operators and ensure on time delivery.

Skills

SAP

MS Office

Order-to-Cash

Customer-facing

Logistics

Analytics

Job description

Mondelēz International is seeking a dedicated Order Management professional in the United Kingdom to manage customer orders, ensure timely delivery, and handle billing information. The role involves collaborating with customers and logistics teams in a dynamic FMCG environment.

The position requires strong numerical and analytical skills, proficiency in SAP and MS Office, and experience in order-to-cash processes.