End-to-End Order Management & Customer Relations Specialist

Jobtailor; England; On-site; GBP 28,000 - 42,000; Full time

Job summary

Jobtailor is seeking an experienced Order Management Specialist in the United Kingdom to oversee the full order cycle from placement to delivery using CRM and ERP systems. You will monitor customer requirements, advise on delays, and propose alternatives to meet expectations while driving value-added services.

The role requires 3+ years in a similar setting (packaging/manufacturing preferred), strong Excel, fluent English, and familiarity with SAP and Salesforce.com.

Qualifications

• Minimum of 3 years’ experience in a similar position, preferably in a packaging or manufacturing environment.
• Strong Excel skills appreciated.
• Fluent in English.
• Experience of SAP and Salesforce.com preferred.
• Full UK Driving Licence preferred.
• Ability to be flexible with working hours and job location.
• Customer focused.
• Results orientated.
• Excellent interpersonal and communication skills.
• Ability to build collaborative relationships.
• Excellent time management and organisational skills.
• Ability to work as part of a multi structure team.
• Self-motivated.

Responsibilities

• Manage end-to-end order management from order placement through delivery using CRM and ERP systems.
• Monitor customer requirements throughout order fulfilment and advise customers and Sales about significant delays.
• Help provide alternatives to fulfil customer expectations and identify value-added service opportunities.
• Prepare for and lead customer performance reviews with customers and neighbouring functions.
• Manage customer requests and share customer information and forecasts with neighbouring functions.
• Proactively manage finished goods levels and aged inventory with neighbouring functions.
• Acknowledge and record customer complaints and ensure prompt feedback.
• Initiate returns of goods where applicable.
• Coordinate and monitor rush shipments through delivery.
• Initiate credit and debit note requests with Finance.
• Support disputed invoice processes with Finance and Credit Collection.
• Build and maintain customer knowledge, including service level agreements and contracts.
• Improve customer relations through prompt and efficient service.
• Resolve complex problems and proactively improve ways of working.
• Perform other duties as assigned.

Skills

Order Management

Customer Relationship Management

SAP Experience

Salesforce.com Experience

Excel Skills

Tools

SAP

Salesforce.com

Job description

Jobtailor is seeking an experienced Order Management Specialist in the United Kingdom to oversee the full order cycle from placement to delivery using CRM and ERP systems. You will monitor customer requirements, advise on delays, and propose alternatives to meet expectations while driving value-added services.

The role requires 3+ years in a similar setting (packaging/manufacturing preferred), strong Excel, fluent English, and familiarity with SAP and Salesforce.com.