EMEA Customer Operations Specialist

Pentland Brands Limited; Sunderland; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Product discounts

Healthcare support

Gym and fitness discounts

Cycle to work scheme

Electric car scheme

Generous holiday allowance

Sample sales

Job summary

Pentland Brands Limited is seeking a Customer Operations Executive to place and manage customer orders across the EMEA region, ensuring a seamless customer journey and on-time delivery. You will collaborate with logistics, commercial and credit teams to support business objectives.

Ideal candidates will have strong Excel skills, attention to detail, and proven experience in customer-focused roles. This hybrid role offers competitive pay and benefits within the UK.

Qualifications

• Spanish or Italian speaking is required in this role.
• Strong Excel capability.
• Attention to detail.
• Reporting and analytical skills.
• Experience in a customer focused role.
• Experience in administrative duties to raise cancellations, credits, debits, invoicing and orders.
• Stock management and orderbook management skills.
• Experience interpreting large data and reporting procedures.
• Excellent verbal, written and presentation skills across all levels.
• Customer Service/Key Account Sales Support experience and/or Sales environment.
• Knowledge of EDI order processing is desirable.
• Knowledge of on-line Retailer/distribution is desirable.

Responsibilities

• Order placement, tracking and delivery against customer orderbooks for EMEA customers.
• Organising, tracking and satisfying in season order requests.
• Ensuring timely conversion of orders when stock is available.
• Communicating order progress to internal and external stakeholders.
• Process cancellations, credits, debits, returns of non-faulty goods, VAS and DC requirements.
• Export documentation and compliance for global logistics where required.
• Order management and administration of orders for goods/services.
• Manage activities involved in processing an order to customer satisfaction.
• Provide regular updates on Sales and Order book information, returns, debits and credits.
• Make changes to Customers Order book per business and customer requirements.
• Identify problems and solutions to manage Customer OTIF.
• Work cross-functionally with Asia teams for Direct Delivery Export to Market when required.
• Produce regular data analysis on Order Book and Supply Chain.
• Interrogate and source information from SAP.
• Work with specific Customers within channel; Pentland Distribution; Pentland Shipping Customer Operations teams.
• Understand and support delivery of brand priorities.

Skills

Excel

Attention to detail

Reporting

Data analysis

Customer service

Order processing

Stock management

Data interpretation

Verbal/written communication

Team player

Problem solving

Tools

SAP

Job description

Pentland Brands Limited is seeking a Customer Operations Executive to place and manage customer orders across the EMEA region, ensuring a seamless customer journey and on-time delivery. You will collaborate with logistics, commercial and credit teams to support business objectives.

Ideal candidates will have strong Excel skills, attention to detail, and proven experience in customer-focused roles. This hybrid role offers competitive pay and benefits within the UK.