Customer Order Management Specialist – End-to-End Fulfillment

Cummins Inc; Wellingborough; On-site; GBP 26,000 - 38,000; Full time

Job summary

Cummins Inc. is seeking a Customer Order Management Representative in Wellingborough, UK.

The role focuses on delivering exceptional service as the primary contact for orders, coordinating with distributors, manufacturing, and logistics to ensure on-time fulfillment, and resolving complex inquiries with strong problem-solving skills. Ideal candidates will have experience in customer order management, a basic education as listed, and familiarity with SAP.

Qualifications

• Experience in customer order management or supply chain.
• Strong communication and problem-solving skills.
• Ability to work with cross-functional teams to meet delivery commitments.
• Attention to detail and accuracy in documentation.

Responsibilities

• Be the main point of contact for assigned accounts throughout the order lifecycle.
• Coordinate with customers, distributions centers, and manufacturing to ensure on-time delivery.
• Resolve inquiries and escalations with effective problem-solving while meeting SLAs.
• Maintain accurate records, export/shipping documentation, and compliance with policies.

Skills

Customer service

Order management

Cross-functional collaboration

Problem solving

Education

High school diploma or equivalent

College degree preferred

Tools

SAP

Job description

Cummins Inc. is seeking a Customer Order Management Representative in Wellingborough, UK.

The role focuses on delivering exceptional service as the primary contact for orders, coordinating with distributors, manufacturing, and logistics to ensure on-time fulfillment, and resolving complex inquiries with strong problem-solving skills. Ideal candidates will have experience in customer order management, a basic education as listed, and familiarity with SAP.