Customer Order Fulfillment Strategist

Ciena Corporation; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global technology company based in Belfast is seeking a Customer Order Fulfillment Prime to enhance delivery performance for its customer base. The role involves managing customer escalations, improving supply chain processes, and collaborating with cross-functional teams. The ideal candidate should have at least 4 years of experience in Supply Chain and strong influencing skills. This position offers a full-time contract.

Qualifications

• Minimum 4 years of Supply Chain experience, including Order Management/Fulfillment expertise.
• Proven ability to manage multiple priorities under tight timelines.
• Strong ability to influence at all levels within the Supply Chain.

Responsibilities

• Identify and implement process improvements to enhance delivery performance.
• Manage customer escalations and resolve issues quickly.
• Collaborate with Customer Account teams to improve forecast accuracy.

Skills

Influencing skills

Interpersonal skills

Confident communication

Analytical thinking

Attention to detail

Education

University or College Degree

Tools

Oracle

Excel

Power BI

PowerPoint

Job description

A global technology company based in Belfast is seeking a Customer Order Fulfillment Prime to enhance delivery performance for its customer base. The role involves managing customer escalations, improving supply chain processes, and collaborating with cross-functional teams. The ideal candidate should have at least 4 years of experience in Supply Chain and strong influencing skills. This position offers a full-time contract.