Customer Success & Order Fulfillment Specialist

A.N. Wallis & Co Ltd; Nottingham; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Annual company bonus

Ability to purchase additional holiday

Staff Parking

Job summary

A UK-based company in Nottingham is seeking a Customer Service/Order Processing Executive to manage customer inquiries and ensure efficient order processing. The ideal candidate will have 1-3 years of experience in customer service, strong communication skills, and proficiency in Microsoft Office. This full-time role offers a positive work environment and opportunities for professional growth. Join the team and contribute to delivering excellent customer service and satisfaction.

Qualifications

• Proven track record of providing excellent customer service.
• Experience with order processing and customer inquiries.
• Detail-oriented with high accuracy in data entry.

Responsibilities

• Respond promptly to customer inquiries via multiple channels.
• Accurately enter and process customer orders in Sage.
• Prepare daily/weekly order status and performance reports.

Skills

Strong written and verbal communication skills

Ability to multitask and manage priorities under pressure

Problem-solving and conflict resolution skills

Good numerical and data entry skills

Education

1–3 years’ experience in customer service and order processing

Tools

Microsoft Office (Excel, Word, Outlook)

Job description

A UK-based company in Nottingham is seeking a Customer Service/Order Processing Executive to manage customer inquiries and ensure efficient order processing. The ideal candidate will have 1-3 years of experience in customer service, strong communication skills, and proficiency in Microsoft Office. This full-time role offers a positive work environment and opportunities for professional growth. Join the team and contribute to delivering excellent customer service and satisfaction.