Customer Ops Pro (Temp) - Delightful, Fast Support

Zinc; London Borough of Hackney; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Unlimited access to MoreHappi coaching

Company socials & Free Monday lunches

Early finish Fridays (16:00)

Job summary

Zinc in London is seeking a Customer Success Operations Executive on a 6-month contract. You will support candidates and partners by handling queries via email, ensuring background checks are completed smoothly, and keeping systems up to date.

This role is task-focused within our Customer Success team. You’ll build helpful, timely responses, work across multiple software tools, and help create positive experiences that keep users confident and supported.

Qualifications

• Accuracy: handle information carefully and precisely.
• Organisation: manage multiple software tools and queries efficiently.
• Time management: prioritise large volumes of work and meet deadlines.
• Technical proficiency: adapt to and use different software systems.

Responsibilities

• Handle candidate queries via email and respond clearly and promptly.
• Proactively reach out to candidates and update status in systems.
• Coordinate with partners and third-party providers to ensure background checks are completed smoothly.
• Maintain accurate records and contribute to a seamless candidate experience.

Skills

Accuracy

Organisation

Time management

Technical proficiency

Job description

Zinc in London is seeking a Customer Success Operations Executive on a 6-month contract. You will support candidates and partners by handling queries via email, ensuring background checks are completed smoothly, and keeping systems up to date.

This role is task-focused within our Customer Success team. You’ll build helpful, timely responses, work across multiple software tools, and help create positive experiences that keep users confident and supported.