Delight-Driven Customer Success Ops (6-Month Contract)

Zinc Work Ltd; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Unlimited access to MoreHappi coaching

Company socials & Free Monday lunches

Early finish Fridays (16:00)

Job summary

Zinc Work Ltd is seeking a Customer Success Operations Executive for a 6-month contract with potential extension or conversion to permanent. You will support candidates and partners, manage email queries, update systems, and ensure background checks are completed smoothly.

You’ll work in a fast-paced team, focusing on delivering friendly, efficient experiences and maintaining high-quality service across our processes and tools.

Qualifications

• Candidates should be able to handle information accurately and carefully.
• Strong organisational skills to manage multiple software and queries.
• Excellent time management for high-volume queues.
• Comfort with different software systems.
• High emotional intelligence with clear, warm written communication.
• Adaptable to a fast-changing environment and priorities.

Responsibilities

• Become an expert: Build deep knowledge of references and our key background checks, ensuring swift, accurate, and helpful responses to candidate queries via email.
• Be a voice of reassurance: Handle queries with patience, empathy, and clarity, leaving users feeling calm and confident.
• Own operational processes: Work behind the scenes to complete background checks flawlessly and efficiently, proactively reaching out to candidates and keeping our systems up to date.
• Champion speed & delight: Meet SLAs while delivering a seamless, warm, and WOW-worthy experience.
• Deliver meaningful interactions: Make every user feel heard, valued, and empowered to succeed.

Skills

Accuracy

Organisation

Time Management

Technical Proficiency

Job description

Zinc Work Ltd is seeking a Customer Success Operations Executive for a 6-month contract with potential extension or conversion to permanent. You will support candidates and partners, manage email queries, update systems, and ensure background checks are completed smoothly.

You’ll work in a fast-paced team, focusing on delivering friendly, efficient experiences and maintaining high-quality service across our processes and tools.