Hybrid Customer Relations Team Leader - Bonus Eligible

Travelodge Hotels Limited; Thame; Hybride; GBP 39 000 - 47 000; Plein temps

Avantages offerts par ce poste

Salary up to £42,952 & Annual Bonus

Contributory pension scheme

Hybrid working - a minimum of 60% of你的

50% personal discount for hotelBOOKING

25 days holiday + bank holidays

Résumé du poste

Travelodge Hotels Limited is seeking a Customer Relations Team Leader to inspire a team, develop people and deliver brilliant customer experiences across shifts in our UK operations.

You will drive performance, coach colleagues, manage escalations, and collaborate with stakeholders to protect the brand and ensure service excellence. Hybrid working requires you to spend at least 60% of your time in the Thame office.

Qualifications

• Proven experience leading and developing a customer service team with focus on performance management, coaching and training.
• Confident communicator with excellent stakeholder management and decision-making under pressure.
• Strong organisational and administrative skills including rota management, absence tracking and reporting.
• Experience with refunds, dispute resolution and compliance; proficient with customer service systems.
• Comfortable using call management tools and performance dashboards.

Responsabilités

• Lead and inspire the Customer Relations team to deliver brilliant customer experiences.
• Drive continuous improvement and work with stakeholders across the business.
• Coach and develop team members and tackle complex customer escalations.
• Protect the Travelodge brand through excellent service and performance reporting.

Connaissances

People leadership

Coaching

Stakeholder management

Problem solving

Communication

Organisational skills

Rotas & attendance tracking

Performance dashboards

Outils

RingCentral

Performance dashboards

Description du poste

Travelodge Hotels Limited is seeking a Customer Relations Team Leader to inspire a team, develop people and deliver brilliant customer experiences across shifts in our UK operations.

You will drive performance, coach colleagues, manage escalations, and collaborate with stakeholders to protect the brand and ensure service excellence. Hybrid working requires you to spend at least 60% of your time in the Thame office.