Customer Operations Team Leader

Computacenter; Hatfield; On-site; GBP 38,000 - 52,000; Full time

Job summary

Computacenter in Hatfield is seeking a proactive Team Leader to guide a diverse team of Customer Executives and Sales Order Management professionals, ensuring outstanding service and smooth operations.

You will coach, develop talent, manage performance, and build strong stakeholder relationships across functions while driving continuous improvement and a high‑performance culture that delivers tangible customer outcomes.

Qualifications

• Proven experience leading and developing people within a customer-facing or operational environment.
• Strong coaching, mentoring and performance management skills.
• Ability to manage challenging conversations in a constructive and professional manner.
• Excellent stakeholder management and relationship-building skills.
• Strong communication and influencing abilities.
• Experience driving team engagement and performance improvement.
• A collaborative leadership style with a focus on developing others.
• Experience within service delivery, customer success, operations or managed services environments.
• Commercial awareness and understanding of business performance drivers.
• Experience leading multi-disciplinary teams.

Responsibilities

• Lead, coach and develop a team of Customer Executives and Sales Order Management professionals
• Create a high-performance culture focused on customer outcomes, engagement and continuous improvement
• Drive individual and team performance through effective objective setting, coaching and development planning
• Manage employee relations matters, performance conversations and career development activities
• Build strong relationships with internal stakeholders across multiple business functions
• Ensure excellent service delivery and customer experience through effective team management
• Identify opportunities to improve processes, efficiency and team effectiveness
• Support organisational growth by developing capability and succession within the team
• Act as a role model for Computacenter's values and leadership behaviours

Skills

Team leadership

Coaching

Stakeholder management

Communication

Relationship building

Performance management

Change and continuous improvement

People development

Job description

Computacenter in Hatfield is seeking a proactive Team Leader to guide a diverse team of Customer Executives and Sales Order Management professionals, ensuring outstanding service and smooth operations.

You will coach, develop talent, manage performance, and build strong stakeholder relationships across functions while driving continuous improvement and a high‑performance culture that delivers tangible customer outcomes.