Technical Services Lead - Config, Deployment & Logistics

Computacenter; Hatfield; On-site; GBP 36,000 - 48,000; Full time

Job summary

Computacenter in Hatfield is seeking a Technical Services Supervisor to lead a busy team delivering customer builds and services on site. You will coordinate engineers, manage workload and ensure SLA targets and quality standards are consistently achieved.

This hands-on leadership role requires involvement in configuration, deployment and testing activities when required, with a focus on operational efficiency and strong customer satisfaction across the UK ops.

Qualifications

• Supervisory experience in fast-paced technical services or logistics environments.
• Strong planning and organizational skills.
• Excellent communication and problem-solving abilities.
• Experience delivering against SLAs and quality standards.
• Hands-on in configuration, deployment and testing when required.

Responsibilities

• Lead, coach and support engineers within Technical Services to meet customer commitments.
• Manage workload, allocate resources and track workflow to meet SLA targets.
• Monitor performance and escalate risks to minimise service impact.
• Maintain high standards of quality and customer satisfaction.
• Participate in configuration, deployment and testing activities as needed.

Skills

Team leadership

Operational planning

Customer focus

SLA management

Multitasking

Tools

CCS

WMCS

Job description

Computacenter in Hatfield is seeking a Technical Services Supervisor to lead a busy team delivering customer builds and services on site. You will coordinate engineers, manage workload and ensure SLA targets and quality standards are consistently achieved.

This hands-on leadership role requires involvement in configuration, deployment and testing activities when required, with a focus on operational efficiency and strong customer satisfaction across the UK ops.