Customer Operations Specialist — Hybrid, Free Parking

Investigo Change Solutions; West Midlands; Hybrid; GBP 30,000 - 32,000; Part time

Benefits offered by this job

Hybrid working

Free onsite car parking

Job summary

Investigo Change Solutions in Solihull is seeking a Customer Operations Administrator for a 6‑month contract. You will support the Customer Operations and Excellence team by handling inquiries, providing accurate information and contributing to service quality.

Hybrid role with free onsite car parking. You will focus on understanding customer needs, resolving queries, and supporting process improvements to enhance customer experience.

Qualifications

• Strong customer service skills and ability to understand customer needs.
• Excellent attention to detail and accuracy in handling information.
• Good organisational and problem-solving abilities to manage priorities.
• Continuous improvement mindset and willingness to contribute ideas.

Responsibilities

• Understand customer requirements and provide accurate information and services; resolve queries.
• Deliver work accurately and in line with service levels and quality standards.
• Identify opportunities to improve processes and operational efficiency and contribute to improvements.
• Collaborate with team and wider business to resolve queries and share knowledge.

Skills

Customer service

Attention to detail

Organisational skills

Problem solving

Continuous improvement

Prioritisation

Job description

Investigo Change Solutions in Solihull is seeking a Customer Operations Administrator for a 6‑month contract. You will support the Customer Operations and Excellence team by handling inquiries, providing accurate information and contributing to service quality.

Hybrid role with free onsite car parking. You will focus on understanding customer needs, resolving queries, and supporting process improvements to enhance customer experience.