Customer Operations Administrator

Investigo Change Solutions; West Midlands; Hybrid; GBP 30,000 - 32,000; Part time

Benefits offered by this job

Hybrid working

Free onsite car parking

Job summary

Investigo Change Solutions in Solihull is seeking a Customer Operations Administrator for a 6‑month contract. You will support the Customer Operations and Excellence team by handling inquiries, providing accurate information and contributing to service quality.

Hybrid role with free onsite car parking. You will focus on understanding customer needs, resolving queries, and supporting process improvements to enhance customer experience.

Qualifications

• Strong customer service skills and ability to understand customer needs.
• Excellent attention to detail and accuracy in handling information.
• Good organisational and problem-solving abilities to manage priorities.
• Continuous improvement mindset and willingness to contribute ideas.

Responsibilities

• Understand customer requirements and provide accurate information and services; resolve queries.
• Deliver work accurately and in line with service levels and quality standards.
• Identify opportunities to improve processes and operational efficiency and contribute to improvements.
• Collaborate with team and wider business to resolve queries and share knowledge.

Skills

Customer service

Attention to detail

Organisational skills

Problem solving

Continuous improvement

Prioritisation

Job description

Customer Operations Administrator - Inside IR35 - £165-£175 per day to Umbrella

Hybrid working, free onsite carparking

A well established organisation based in Solihull Town Centre are seeking a Customer Operations Administrator on a 6 month contract. The Customer Operations and Excellence department delivers an exceptional customer experience through efficient operations, continuous improvement, collaboration and the effective use of technology.

Customer and Query Management:

Understand customer requirements and provide accurate and timely information and services, resolving queries in line with agreed processes.

Performance and Quality Delivery:

Deliver work accurately and consistently in line with agreed service levels, quality standards, and performance measures.

Continuous Improvement:

Identify opportunities to improve processes, service quality, and operational efficiency, and contribute to implementing agreed improvements.

Collaboration and Knowledge Sharing:

Work with colleagues across the team and wider business to resolve queries, share knowledge, and continuously develop customer, process, and industry understanding.

Candidate Skills and Experience:

• Strong customer service skills, with the ability to understand customer needs and provide accurate, timely and helpful support.
• Strong attention to detail, with the ability to process information accurately and maintain agreed quality standards
• Good organisational and problem-solving skills, with the ability to manage priorities, follow established processes and resolve operational queries effectively
• A continuous improvement and learning mindset, with the ability to develop process and industry knowledge and contribute ideas that improve customer experience and operational efficiency
• Ability to manage and reprioritise tasks when operational priorities change, with appropriate support and clear direction where required.

Previous experience within Customer Operations or a customer-focussed operational environment Hybrid working with free, onsite car-parking.