Customer Operations Manager

ERIKS UK & Ireland; Mexborough; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading industrial service provider is seeking a Customer Operations Manager in Mexborough. The role involves managing customer relationships, leading a team, and ensuring high standards of service and operational success. The ideal candidate will demonstrate strong leadership, problem-solving skills, and a commitment to customer service excellence.

Benefits

25 days + bank holidays annual leave

Contributory Pension Scheme

Cycle to Work Scheme

Life Assurance

Paid wellbeing leave

Employee Assistance Programme

Company Sick Pay from day 1

Group Income Protection

Long service recognition

Free LinkedIn Learning access

Free ERIKS workwear and eye tests

Car or Car allowance

Qualifications

• Driven by delivering customer service excellence.
• Enjoy autonomy and responsibility to develop business.
• Experience in leadership and management.

Responsibilities

• Leadership, management, and development of team on site.
• Complete ownership of the customer relationship.
• Driving the success of site KPIs and continuous improvement initiatives.

Skills

Organisation

Problem solving

Customer focus

Communication

Leadership & Management

Job description

Join to apply for the Customer Operations Manager role at ERIKS UK & Ireland

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

About The Role

To maintain an ongoing relationship with selected customers and sales staff.

Role: Customer Operations Manager

Location: Mexborough

About The Role

The ideal candidate will need to use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.

Responsibilities include:

• Leadership, management, and development of team on site
• Complete ownership of the customer relationship
• Driving the highest standards of Health & Safety, the team, and best practice across the ERIKS site
• Responsibility for driving the success of the site, including P&L
• Responsible for driving the success of site KPIs
• Continuous Improvement initiatives relating to the stores and associated processes
• Problem solving
• Drive effective ordering of stock items and planning for maintenance breaks – client system and EoS
• Being both an escalation and initial point of contact for the customer
• Responding to client enquiries and requests – Non-stock, across multiple vendors
• Ensure order expediting is up to date

Working Hours

Mon - Fri: 08.00 - 17.00 (flexible as long as 8 hours during core hours)

Breaks: 60 mins (lunch, morning, and afternoon breaks)

About You

You’re driven by delivering customer service excellence onsite with industry-recognised names. You enjoy autonomy and responsibility to develop business and relationships onsite.

Main Skills:

• Organisation
• Problem solving
• Customer focus
• Communication
• Leadership & Management

Your Offer

We offer a competitive salary and benefits, including:

• 25 days + bank holidays annual leave, with options to purchase extra days
• Contributory Pension Scheme
• Cycle to Work Scheme
• Life Assurance
• Paid wellbeing leave
• Employee Assistance Programme, including mental health support, GP access, nutritional and fitness consultations, wellbeing assessments, physiotherapy, and more
• Company Sick Pay from day 1
• Group Income Protection
• Long service recognition
• Free LinkedIn Learning access
• Free ERIKS workwear and eye tests
• Car or Car allowance

About ERIKS

ERIKS is a leading industrial service provider committed to making industry work better. We value our people, technical expertise, and community.

Why Join Us?

With 170 sites across UK & Ireland, we offer diverse opportunities beyond warehouse roles, including technical and management positions. We foster a supportive environment and community.

Additional Information

Senior level: Mid-Senior
Employment: Full-time
Industries: Industrial Machinery Manufacturing