Client and Operations Manager

Aptia Group; Manchester; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading company in the Pensions Administration sector is seeking a Client and Operations Manager in Manchester. The role combines client relationship management with operational leadership, driving service excellence and commercial growth. Ideal candidates will have a strong understanding of defined benefit pensions and a proven track record in client-facing roles.

Qualifications

• Deep understanding of defined benefit pensions.
• Proven background in client-facing roles within third-party administration.
• Strong operational and commercial acumen.

Responsibilities

• Own and nurture high-impact client relationships.
• Lead delivery of Pension Administration services.
• Identify opportunities for commercial growth.

Skills

Leadership

Stakeholder Management

Communication

Solutions-Driven Mindset

Job description

Join to apply for the Client and Operations Manager role at Aptia Group

4 days ago Be among the first 25 applicants

Join to apply for the Client and Operations Manager role at Aptia Group

Are you an experienced professional working within the Pensions Administration sector with a passion for getting things right for both our clients and members?

If you thrive in a dynamic, fast-paced environment where you can combine strategic thinking with hands-on leadership, we could have the perfect next role for you.

Joining us in a role that combines both client relationship and operational leadership responsibilities, as Client Director, you will play a pivotal role in the success of current and future client partnerships within the North-West Aptia Portfolio.

You will champion service excellence, drive commercial growth and safeguard member satisfaction.

This role is hybrid aligned to our brand-new offices in central Manchester. We may be able to consider candidates in Liverpool where Aptia also has new premises.

What you'll be doing:

Own and nurture high-impact client relationships, ensuring alignment with service commitments and long-term objectives.

Lead the delivery of day-to-day services of Pension Administration teams, driving performance against a defined set of KPIs.

Identify opportunities for commercial growth and work closely with the Client Portfolio Owner to deliver revenue and contribution growth across your accounts.

Collaborate with Operations Directors to implement operational improvement plans that boost efficiency and enhance client value.

Ensure client work is compliant, controlled, and in line with internal policies and external regulatory expectations.

Strengthen client trust and engagement, with a relentless focus on retention and satisfaction.

Manage cost control, contribute to commercial planning, and support audit and financial reporting processes.

Act as the commercial lead for clients, delivering creative, value-adding financial and contractual solutions.

If this sounds like your ideal next role, here is what we're looking for:

Deep understanding of defined benefit (DB) pensions and the complexities of scheme administration.

A proven background in client-facing roles within third-party administration environments - you may have an operational background with some client facing responsibility looking to build on this in your next role

Strong operational and commercial acumen, with a track record of delivering against financial and performance targets.

Excellent leadership, stakeholder management, and communication skills.

A proactive, solutions-driven mindset and a desire to make a meaningful impact.

Please apply with your CV.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Pension Funds

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