Operations Coordinator(Customer Service)

CitySprint; Manchester; On-site; GBP 26,000; Full time

Job summary

A leading courier services provider in the UK seeks an Operations Coordinator in Manchester. The role involves coordinating team activities for efficient operations and excellent customer service. Ideal for a proactive individual with dispatching experience, this permanent role promises a supportive work environment.

Benefits

Impressive holiday allowance

Additional day off for your birthday

Death in Service allowance

Enhanced Maternity and Paternity leave

Complimentary day of annual leave

Health and wellness program

Discounts through 'Medicash Perks at Work'

Ride to work scheme

Interest-free season ticket loans after a year of service

Qualifications

• Experience in dispatching or vehicle allocation.
• Respectful and customer-focused.
• Prompt and effective communication.

Responsibilities

• Answering phone lines professionally.
• Arranging collections, transit routes, and deliveries.
• Coordinating imports and ensuring SLA compliance.

Skills

Customer-focused

Effective communication

Proactive service improvement

Empathetic listening

Job description

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Operations Coordinator(Customer Service), Manchester

Client: CitySprint

Location: Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 79d4630ac97d

Job Views: 12

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

Operations Coordinator (Customer Service)

Operations Coordinator | Manchester | Permanent

Salary: £25,771

Shifts: Between 07:00am-16:00pm / 10:00am-19:00pm

Hours: 40 hours per week, Monday-Friday

Benefits and perks:

• Impressive holiday allowance that rises with your years of service
• Additional day off for your birthday
• Death in Service allowance
• Enhanced Maternity and Paternity leave
• Complimentary day of annual leave
• Health and wellness program
• Discounts through 'Medicash Perks at Work'
• Ride to work scheme
• Interest-free season ticket loans after a year of service

CitySprint is a leading courier services provider in the UK, focusing on innovative and responsive services. We are seeking a dedicated Operations Coordinator to support our growth and service excellence.

This is where YOU come in!

We are looking for a proactive individual who enjoys coordinating team activities to ensure efficient operations and excellent customer service. You will build strong relationships with staff and clients, and be the key person designing and delivering effective operations with couriers and suppliers.

Main responsibilities include:

• Answering phone lines professionally
• Arranging collections, transit routes, and deliveries
• Tracking bookings and consignments
• Coordinating imports and ensuring SLA compliance
• Providing updates to customers on exceptions or issues
• Managing PODs from agents
• Reporting discrepancies
• Providing quotes to customers
• Monitoring emails for the Service Centre
• Collaborating with suppliers for high-quality service

Ideal candidate qualities:

• Experience in dispatching or vehicle allocation
• Respectful and customer-focused
• Prompt and effective communication
• Ensuring timely collection and delivery
• Handling operational queries efficiently
• Proactive in service improvement suggestions
• Empathetic listening skills
• Self-motivated and independent working style

Successful candidates will undergo a DBS check, with conditional offers subject to clearance.