Customer Operations Analyst II - ERP & Fulfillment

Biamp Europe N.V.; Brighton; On-site; GBP 36,000 - 54,000; Full time

Job summary

Biamp Europe N.V. is seeking a Customer Operations Analyst II to handle order processing in our Infor ERP, manage fulfillment through our ticketing system, and deliver exceptional service to Biamp customers in the UK and Europe.

You will respond to inquiries, coordinate with sales and operations, ensure accurate pricing, and track shipments with third-party warehouses, while contributing to continuous process improvement.

Qualifications

• Excellent written and verbal communication in English.
• Other language skills are a plus.
• Ability to collaborate with a diverse cross-functional team.
• Knowledge of Microsoft Office (Excel, Word, Outlook, Teams).
• Ability to prioritize, manage multiple tasks and meet daily deadlines.
• Embrace continuous improvement philosophy.
• Bachelor degree or higher.
• A minimum of 2 years relevant experience preferred.
• Experience with ERP systems.
• Experience with Infor LN is a plus.

Responsibilities

• Respond to customer inquiries and provide speedy and thorough resolution to customer issues to ensure customer satisfaction.
• Handle day-to-day correspondence via the company ticketing system, email & phone.
• Utilize company ERP system to process purchase orders accurately and efficiently.
• Answer customer inquiries via phone and email regarding lead time, the status of purchase orders, back-ordered materials, etc.
• Review purchase orders against quotes to verify pricing before booking into the ERP system.
• Work with customers to resolve pricing issues on PO’s as they occur.
• Work with third party warehouse to ensure shipping of goods and follow up for transportation (tracking, delivery, customs).
• Build rapport with new and repeat customers by providing exceptional customer service through email and phone interactions.
• Reviewing and executing change orders/correction requests.
• Other duties as assigned by Supervisor

Skills

Excellent communication

Cross-functional collaboration

Microsoft Office

Prioritization & multi-tasking

Continuous improvement

Education

Bachelor degree or higher

Tools

Infor LN

ERP systems

Job description

Biamp Europe N.V. is seeking a Customer Operations Analyst II to handle order processing in our Infor ERP, manage fulfillment through our ticketing system, and deliver exceptional service to Biamp customers in the UK and Europe.

You will respond to inquiries, coordinate with sales and operations, ensure accurate pricing, and track shipments with third-party warehouses, while contributing to continuous process improvement.