Customer Operations Analyst II — ERP & Fulfillment

Biamp; Brighton; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Biamp in the UK is seeking a Customer Operations Analyst II to process orders in Infor LN, manage the fulfillment cycle, and deliver outstanding service to Biamp customers from our Brighton site.

You will respond to inquiries by phone, email, and ticketing system; verify pricing against quotes; coordinate with sales, logistics, and third‑party warehouses to ensure on‑time delivery and accurate documentation.

Qualifications

• Excellent written and verbal communication skills in English.
• Ability to collaborate with a diverse cross-functional team (global team with focus on UK and Europe)
• Knowledge of Microsoft Office (Excel, Word, Outlook, Teams)
• A minimum of 2 years relevant experience preferred
• Experience with ERP-systems.
• Experience with Infor LN is a plus

Responsibilities

• Respond to customer inquiries and provide speedy and thorough resolution to customer issues to ensure customer satisfaction
• Handle day-to-day correspondence via through the company ticketing system, email & phone
• Utilize company ERP system to process purchase orders accurately and efficiently
• Answer customer inquiries via phone and email regarding lead time, the status of purchase orders, back-ordered materials, etc.
• Review purchase orders against quotes to verify pricing before booking into the ERP system
• Work with customers to resolve pricing issues on PO's as they occur
• Work with third party warehouse to ensure shipping of goods and follow up for transportation (tracking, delivery, customs)
• Working with the sales team to obtain approval on drop-ship orders and to verify discounts listed on purchase orders are valid
• Working with the sales and operations team to prioritize orders as needed when inventory is limited
• Building rapport with new and repeat customers by providing exceptional customer service through email and phone interactions.
• Reviewing and executing change orders/correction requests
• Other duties as assigned by Supervisor

Skills

English communication

Cross-functional collaboration

Prioritization

Continuous improvement

Education

Bachelor's degree or higher

Tools

Infor LN

ERP systems

Microsoft Office

Job description

Biamp in the UK is seeking a Customer Operations Analyst II to process orders in Infor LN, manage the fulfillment cycle, and deliver outstanding service to Biamp customers from our Brighton site.

You will respond to inquiries by phone, email, and ticketing system; verify pricing against quotes; coordinate with sales, logistics, and third‑party warehouses to ensure on‑time delivery and accurate documentation.