ERP & CRM Business Analyst – Internal Ops (London)

Spacecore Ltd; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Deliv2Me in London is seeking a Business Analyst – Internal Operations to analyze business issues, define requirements, and document system specifications for ERP/CRM projects.

You will collaborate with end users, develop reports and dashboards, and support the technology development lifecycle from initiation to delivery. A Bachelor's in CS/SE and strong communication are required, with a focus on detail and ownership. Deliv2Me is an Equal Opportunity Employer.

Qualifications

• 4+ years of experience as a Business Analyst in software development environments.
• Experience creating Business Requirement Documents, Functional Specification Documents, mockups, UML diagrams and detailed test plans and cases.
• 4+ years of relevant experience with ERP and CRM.
• Software Design experience is required, as is experience with Microsoft SQL server and database management tools.
• Ability to analyze and categorize issues in the context of organizational and functional objectives.
• Ability to perform and document detailed analyses of the end-user’s business processes and routine.
• Solid understanding of current market trends from the solution, vendor and end-user perspective.
• Ability to demonstrate strong analytical and critical thinking skills.
• Ability to act as a primary point of contact for external stakeholders such as Customers, Partners, ISVs and Internal stakeholders like developers, testers, and product managers.
• Ability to take ownership and be autonomous.
• Ability to focus and pay close attention to details while keeping sight of the larger issues.
• Ability to learn, absorb and dispense new information, both technical and procedural.
• Ability to present software products and technical solutions for internal stakeholders, partners and customers.
• Solid understanding of software algorithms and development process.

Responsibilities

• Analyze business issues, define requirements, design computer programs, and recommend automated system controls and protocols to solve organizational information issues.
• Determine operational objectives, gather information, and evaluate output requirements and formats.
• Work closely with end users to analyze, define, model, and document systems requirements.
• Identify project milestones, phases, and elements, and keep team within timeline and budget.
• Construct workflow charts and diagrams, study system capabilities, and write specifications.
• Implement system configuration changes, business events, custom reports and dashboards, data export/imports, etc.
• Develop organizational change management framework and conduct user acceptance testing.
• Create end-user documentation (e.g., user guides, process flow charts, training materials) and deliver training.
• Partner with business and technical teams in establishing project teams and providing overall direction for the technology development components of projects from initiation through to delivery.
• Gather required data from end-users to evaluate objectives, goals, and scope to create technical specifications.
• Keep leadership informed of key issues that may impact project completion, budget, or other results.

Skills

Analytical thinking

Communication skills

Customer service

Autonomy

Attention to detail

Education

Bachelor's degree in Computer Science or Software Engineering

Tools

Microsoft SQL Server

Database management tools

ERP systems

CRM systems

Job description

Deliv2Me in London is seeking a Business Analyst – Internal Operations to analyze business issues, define requirements, and document system specifications for ERP/CRM projects.

You will collaborate with end users, develop reports and dashboards, and support the technology development lifecycle from initiation to delivery. A Bachelor's in CS/SE and strong communication are required, with a focus on detail and ownership. Deliv2Me is an Equal Opportunity Employer.