Administrator (Fundraising & Operations)

Cord; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

Cord is seeking a motivated Administrator to support Fundraising and Operations in Coventry. This role involves managing donation processing, overseeing office operations, and assisting with global operations. Ideal candidates will be organized and proactive, ready to enhance systems and support a dedicated team.

Qualifications

• Experience in fundraising administration and donation processing.
• Ability to maintain records diligently and deliver tasks on schedule.
• Proficiency in using digital tools.

Responsibilities

• Support fundraising activities and donation processing.
• Oversee the admin office and ensure smooth operations.
• Assist with HR processes and digital record management.

Skills

Organizational skills

Attention to detail

Communication

Education

Experience with relationship database systems

Understanding of GDPR regulations

Job description

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Where conflict and division increase, Cord works for peace. Where Human Rights are denied, Cord strives for freedom. Where people suffer trauma, Cord facilitates healing.

We are looking for a highly motivated and experienced Administrator to support our Fundraising activities, ensure the smooth running of our UK office and assist our Leadership Team. This is a vital role in our work to build peace by tackling the root causes of conflict in some of the world’s most challenging contexts.

The Fundraising and Operations Administrator plays a critical role in a small team.

Job Purpose

• Fundraising administration and donation processing
• Running the admin office
• Providing admin support around Cord's global operations
  
  

Areas Of Responsibility

• Fundraising administration and donation processing
  
  

Cord has a loyal and committed UK supporter base of individual donors. The primary focus of this role is to support fundraising which involves

• the processing of donations and donation record keeping using a range of digital payment systems, entering records in to the supporter database, maintaining gift aid records and coordinating with finance colleagues regarding fundraising income.
• providing high quality supporter care to Cord's donors by assisting with the mailing of newsletters, writing thank you letters and notes to donors, and fielding enquiries promptly and politely.
• a range of other fundraising tasks including administering alternative gifts, helping with reports, liaising with payment platforms to ensure smooth processes, and supporting the preparation of resources for fundraising activities.
• Running the admin office
  
  

Cord operates a predominantly remote working structure in the UK. However, there is a small admin office in Coventry which acts as a hub for the team with desks, resources and record storage. This role is responsible for overseeing this office and ensuring that remote office services run effectively. This involves organising the phone system and providing a reception service, managing mail procedures and monitoring office email accounts. It includes keeping the office in good order by managing supplies and storage, liaising with office suppliers, contractors and building agents. It also involves maintaining key holder registers, coordinating office access for the team, fulfilling health and safety requirements such as regular assessments and updating records, inducting and maintaining health and safety awareness amongst staff, when home working and working elsewhere, and providing logistical support for UK team meet-ups including sourcing venues and refreshment suppliers.

• Providing admin support around Cord's global operations
  
  

Role

Cord has programmes in eight countries throughout Africa and Southeast Asia with offices and staff in four of them. The Fundraising and Operations Administrator plays a critical role in supporting operations to support the smooth running of the organisation's internal services. This involves:

• IT systems: supporting the digital onboarding and offboarding of staff, purchasing and disposal of computer devices, maintaining records of current system users and liaising with Cord's external IT service provider on the issuing and billing of IT licences.
• Digital record systems: to support the organisation of Cord’s knowledge management system SharePoint, keeping key organisation administration information current, maintaining digital records in accordance with GDPR.
• Human resources: supporting recruitment processes, DBS applications, reference checks, monitoring employment contract terms, liaising with Cord's external HR advisor on employment contracts and policy amendments, supporting staff inductions, HR system record keeping and reporting.
• Finance: to carry out some routine finance tasks such as verifying petty cash counts, being a bank signatory that country reviews payments against approval documents.
• Support to the Leadership Team with other operational tasks as required.
  
  

About You

To succeed in this role you will be a team player who is self-motivated with an ambition to help the organisation to improve systems, processes and information sharing. The ideal candidate will be proactive and able to anticipate the needs of colleagues working remotely in the UK and abroad. They will be highly organised, with the ability to maintain records diligently, and deliver routine tasks to schedule whilst also being able to improve system and process processes that continually increase efficiency. They will need to be comfortable using and adapting to a wide range of digital tools. They will have a close eye for detail, be numerate and able to interact with a diverse range of people.

We Understand That People May Not Have All The Desired Prior Knowledge And Experience But Here Are Some That Would Be Beneficial, Although They Could Be Learned Whilst In Post

• understanding of office health and safety good practice
• GDPR regulations in relation to personal data
• experience of using a relationship database system (Netsuite or similar)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Non-profit Organizations

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