Customer Operations Administrator

ACCA; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Customer Operations Administrator für das Student Support Team. In dieser spannenden Rolle bieten Sie administrative Unterstützung und sorgen für einen hervorragenden Kundenservice. Sie werden in einem dynamischen Team arbeiten, das sich für kontinuierliche Verbesserung einsetzt und die Bedürfnisse der Kunden in den Mittelpunkt stellt. Mit einem flexiblen Arbeitsansatz und einem Engagement für das Wohlbefinden der Mitarbeiter bietet dieses Unternehmen ein unterstützendes Umfeld, in dem Sie Ihre Fähigkeiten weiterentwickeln können. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem positiven Teamumfeld arbeiten möchten, ist dies die ideale Gelegenheit.

Benefits

Mitarbeiterunterstützungsprogramm

Finanzielle Wohlfühl-Tools

Qualifications

• Exzellente Kundenservicefähigkeiten und die Fähigkeit, maßgeschneiderte Lösungen anzubieten.
• Hervorragende Organisations- und Zeitmanagementfähigkeiten.

Responsibilities

• Bereitstellung administrativer Unterstützung für Kunden durch Antragsbearbeitung.
• Pflege von Kundenakten und Sicherstellung der Datenqualität.

Skills

Kundenservice

Organisation

Zeitmanagement

Interpersonelle Fähigkeiten

Detailgenauigkeit

Tools

Microsoft Word

Microsoft Teams

Microsoft Excel

Job description

Join to apply for the Customer Operations Administrator role at ACCA

Join to apply for the Customer Operations Administrator role at ACCA

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're currently looking for a Customer Operations Administrator for our Student Support team on a full-time, permanent basis. This position sits within the Customer Operations department, based in our Glasgow office.

The working pattern is 35 hours per week, Monday to Friday.

The job

Reporting to the Customer Operations Team Manager, on a day-to-day basis, you'll be involved in the following:

• Providing administrative support to ACCA's customers through key processes, such as handing applications for registration and exemptions whilst ensuring the highest standards of quality and compliance are met.
• Completing administrative data processing tasks and responding to customers via email and other communication channels.
• Working according to an assigned schedule. Interacting courteously to maintain a positive customer experience.
• Maintaining customer records by following established procedures.
• Contributing to continuous improvement activities within the team

The person

We're looking for someone who:

• Has excellent customer service skills and a desire to help and support customers with tailored solutions
• Has excellent organisation, time management and planning skills
• Has a high level of interpersonal skills an ability to communicate (written and verbally) professionally with internal and external stakeholders
• Has strong attention to detail and ability to manage own workload
• Experience with using Microsoft packages including Word, Teams, and Excel

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here https://www.accaglobal.com/uk/en/about-us/work-for-us.html.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Administrative and Support Services

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