General & Operation Administrator, Amazon Customer Service - Business (CS-B)

Amazon; Norwich; Remote; GBP 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen General & Operation Administrator, der in einem dynamischen Umfeld arbeitet und die Verantwortung für administrative Aufgaben übernimmt. In dieser Rolle werden Sie die Kommunikation zwischen Abteilungen fördern und die Effizienz der Arbeitsabläufe verbessern. Sie unterstützen internationale Besucher, organisieren Veranstaltungen zur Mitarbeitermotivation und tragen zur Schaffung einer positiven Arbeitsumgebung bei. Wenn Sie proaktiv sind und Freude daran haben, in einem multikulturellen Team zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung als Sekretär oder Administrator in einem globalen Team.
• Über ein Jahr Erfahrung im Kundenservice und in der Planung von Veranstaltungen.

Responsibilities

• Verwaltung von Rechnungen und Beschaffungsunterlagen mit internen Systemen.
• Organisation von Veranstaltungen zur Steigerung der Mitarbeitermotivation.

Skills

Kommunikationsfähigkeiten

Multitasking-Fähigkeiten

Projektmanagement

Education

Bachelor-Abschluss oder gleichwertige praktische Erfahrung

Tools

Microsoft Office

Windows OS

Job description

Amazon Customer Service - Business (CS-B) provides support to corporate customers holding business accounts. The primary responsibilities of a General & Operation Administrator include maintaining a safe and comfortable workplace through effective communication with team members and related departments, and continuously improving work environments. Additionally, you will handle administrative tasks necessary for smooth customer service (CS) operations, such as managing supplies, accounting, arranging travel, and coordinating engagement activities and internal events. You will also participate in projects aimed at improving workflow and increasing transparency.

If you are proactive, imaginative, and eager to support team members while working in a global environment and engaging in various projects to foster personal growth, we encourage you to apply.

Department:

Customer Service (CS)

Location:

Tokyo Shinagawa Office or fully remote within Japan

Key job responsibilities

1. General Affairs

• Processing invoices and managing procurement records using internal expense systems
• Preparing for international visitors' meetings, arranging domestic travel and meals, and handling on-the-day responses

Operational Support

• Translating internal documents and interpreting during meetings (Japanese-English)
• Handling attendance communications and inputting data into attendance management tools
• Creating and adjusting employee shift schedules

Event Planning & Support

• Organizing events to boost employee motivation and managing original merchandise production and delivery
• Supporting team improvement activities and award events
• Preparing and managing charity activities and other departmental events

Minimum qualifications

• Education & Experience
• Bachelor’s degree or equivalent practical experience

• Language Skills
• Native-level Japanese or JLPT N1 or equivalent
• Business-level English (fluent speaking and writing)

• Work Experience
• Experience as a secretary or administrator
• Experience working in a global or multinational team

• Professional Skills
• Excellent communication skills (both verbal and written)
• Efficient multitasking abilities
• Proficiency in Windows OS and Microsoft Office (intermediate to advanced)

• Additional Skills and Experience
• Customer-oriented mindset and attitude
• Over one year of experience in customer service
• Experience in planning and executing internal events and employee engagement activities
• Project management experience
• High adaptability to intercultural communication

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations or adjustments during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country or region you’re applying in isn’t listed, please contact your Recruiting Partner.