Customer Onboarding Project Manager

TRIA; Bradley Stoke; Hybrid; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Annual bonus 8%

Enhanced pension 18%

Job summary

TRIA in the United Kingdom is looking for a Customer Onboarding Project Manager to lead the end-to-end onboarding for new customers in a fast-moving, data-driven environment. You’ll own the journey from kickoff to go-live, coordinating across Engineering, Data, Customer Success and Design to deliver smooth implementations.

The role demands 5+ years in project management, preferably in SaaS or client-facing deployments.

Qualifications

• 5+ years of project management experience, ideally in SaaS, technology or client-facing implementations.
• Strong communication and stakeholder management to align cross-functional teams.
• Ability to own end-to-end onboarding projects from kickoff to go-live.

Responsibilities

• Own the end-to-end onboarding and implementation of the platform for new customers.
• Act as the primary project contact, building relationships and managing expectations.
• Coordinate internal teams across Engineering, Data, Customer Success and Design.
• Manage project plans, timelines, risks, dependencies and priorities.
• Oversee data integrations, configuration and customization activities.
• Identify and resolve issues to keep implementations on track.
• Provide regular project updates to customers and internal stakeholders.
• Ensure customers are set up and ready for go-live.

Skills

Project management

Stakeholder management

Communication

Organisational skills

Job description

Customer Onboarding Project Manager

£55–60,000 + 8% Bonus | Industry Leading Benefits

Hybrid: 3 Days Central Bristol

We're massively excited to be recruiting exclusively for a Customer Onboarding Project Manager to join a dynamic, start-up-style team within a global, data-driven organisation. Think fast-moving, collaborative and autonomous. No slow processes and red tape here!

A Typical Day-to-Day

You'll take ownership of the end-to-end customer onboarding journey, acting as the key point of contact from initial kickoff through to successful go-live.

You'll be comfortable getting into the detail when needed, but equally confident managing senior stakeholders and keeping everyone aligned on what's happening, what's next and where any challenges need addressing.

A Nice Perk

Pension contributions doubled. Put in 6% and you get 18% total!

The Work You'll Own:

• Own the end-to-end onboarding and implementation of the platform for new customers.


• Act as the primary project contact, building strong relationships and managing customer expectations.


• Coordinate internal teams across Engineering, Data, Customer Success and Design to deliver successful implementations.


• Manage project plans, timelines, risks, dependencies and priorities.


• Oversee technical onboarding activities, including data integrations, configuration and customisation.


• Proactively identify and resolve issues to keep implementations on track.


• Provide clear, regular project updates to both customers and internal stakeholders.


• Ensure customers are fully set up, supported and ready for a successful go-live.

Is It For You?

You're likely someone with 5+ years of project management experience, ideally within SaaS, technology or a client-facing implementation environment.

You'll thrive in a role where you're managing multiple stakeholders, solving problems and taking genuine ownership of the customer journey. You're highly organised, commercially aware and an excellent communicator who can confidently explain technical concepts to both technical and non-technical audiences.

Client-facing experience is key. We're looking for someone who can build trust quickly, manage expectations and confidently navigate complex implementations.