Customer Manager - Lead Service Excellence & Team Growth

Asda; Wolverhampton; Vor Ort; GBP 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Colleague discount

Discretionary company bonus

Company pension

Wellbeing services (EAP, counselling)

Ally inclusion networks

Parental leave policies

Employee recognition programme

Zusammenfassung

Asda in Wolverhampton is seeking a Customer Manager to be the ambassador for service excellence across the store. You will lead the Service, Back Office, Security and Cleaning Teams, delivering a seamless shopping experience from car park to checkout.

You will act on customer feedback, host listening groups, and work with external partners to meet standards, driving availability, pricing integrity and helpful, heart-felt service every day.

Qualifikationen

• Experience as Team Leader, Supervisor or Manager in a retail environment.
• Operational knowledge of retail environment and customer service.
• Experience developing teams and managing change through leadership.
• Strong customer service focus with a positive mindset.
• Excellent communication skills.
• Flexibility to work weekends and evenings.

Aufgaben

• Lead the store's service across Service, Back Office, Security and Cleaning Teams.
• Be the eyes and ears of customers; act on feedback and run listening groups.
• Collaborate with external partners to meet standards and expectations.
• Drive strategy on the shop floor and improve customer path and availability.

Kenntnisse

Team leadership

Retail experience

Customer service

Communication skills

Flexibility

Change management

Jobbeschreibung

Asda in Wolverhampton is seeking a Customer Manager to be the ambassador for service excellence across the store. You will lead the Service, Back Office, Security and Cleaning Teams, delivering a seamless shopping experience from car park to checkout.

You will act on customer feedback, host listening groups, and work with external partners to meet standards, driving availability, pricing integrity and helpful, heart-felt service every day.