Store Customer Manager: Lead Legendary Customer Service

Asda; Dunfermline; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Colleague discount

Discretionary bonus scheme

Electric car scheme

Eye test for you and nominee

Pension

Wellbeing resources

Inclusion networks

Parental leave benefits

Job summary

Asda in Dunfermline seeks a Customer Manager to champion the store’s customer experience, guiding Service, Back Office, Security and Cleaning teams to delight customers from car park to checkout. You will act on feedback, liaise with partners, and lead engagements like listening groups to maintain high standards.

Ideal candidates bring prior Team Leader/Manager experience in retail, strong communication, and a hands-on approach to drive the customer journey with pride and resilience.

Qualifications

• Drive strategy into action with a constant shopfloor presence and focus on customer pathway
• Lead and coach teams to improve processes and customer experience with a proud service culture
• Stay results-focused by resolving pricing discrepancies quickly and acting on customer feedback
• Develop talent through empathy, resilience, ownership, and a supportive team environment

Responsibilities

• Be the eyes and ears of customers; act on feedback and run customer listening groups with external partners
• Lead store service, back office, security and cleaning teams to deliver best-in-town customer experience
• Drive availability, key metrics and KRAs through consistent routines and processes
• Coach teams to price accurately, resolve issues swiftly and maintain high customer satisfaction

Skills

Strategy execution

Team leadership

Customer service

Communication

Flexibility

Job description

Asda in Dunfermline seeks a Customer Manager to champion the store’s customer experience, guiding Service, Back Office, Security and Cleaning teams to delight customers from car park to checkout. You will act on feedback, liaise with partners, and lead engagements like listening groups to maintain high standards.

Ideal candidates bring prior Team Leader/Manager experience in retail, strong communication, and a hands-on approach to drive the customer journey with pride and resilience.