Customer Manager

Asda Stores Ltd; Wolverhampton; Presencial; GBP 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Colleague discount

Discretionary company bonus

Company pension

Wellbeing services (EAP, counselling)

Ally inclusion networks

Parental leave policies

Employee recognition programme

Descripción de la vacante

Asda in Wolverhampton is seeking a Customer Manager to be the ambassador for service excellence across the store. You will lead the Service, Back Office, Security and Cleaning Teams, delivering a seamless shopping experience from car park to checkout.

You will act on customer feedback, host listening groups, and work with external partners to meet standards, driving availability, pricing integrity and helpful, heart-felt service every day.

Formación

• Experience as Team Leader, Supervisor or Manager in a retail environment.
• Operational knowledge of retail environment and customer service.
• Experience developing teams and managing change through leadership.
• Strong customer service focus with a positive mindset.
• Excellent communication skills.
• Flexibility to work weekends and evenings.

Responsabilidades

• Lead the store's service across Service, Back Office, Security and Cleaning Teams.
• Be the eyes and ears of customers; act on feedback and run listening groups.
• Collaborate with external partners to meet standards and expectations.
• Drive strategy on the shop floor and improve customer path and availability.

Conocimientos

Team leadership

Retail experience

Customer service

Communication skills

Flexibility

Change management

Descripción del empleo

Job Information

Job Title: Customer Manager

Location: Wolverhampton

Employment Type: Full time

Contract Type: Permanent

Shift Pattern: Work Shift: Days Hours per Week 45

Salary: Competitive salary plus benefits

Category: Store Management

Closing Date: 16 November 2026

Role Overview

At Asda, we want you to find your everything as a Customer Manager, you'll be the main ambassador for bringing the "Asdaness" in every colleague and lead the store’s service making sure we delight our customers from the car park to the checkout by ensuring however our customers choose to shop, they are having the very best experience through our Service, Back Office, Security and Cleaning Teams. You will be the eyes and ears of our customers, act on feedback and hold regular customer listening groups whilst liaising with external partners to ensure they’re also meeting standards and expectations.

What qualities you’ll need

• Drive strategy into action: Constant presence on the shopfloor walking through the eyes of the customers and validating the value message by ensuring our customer path is the best in town whilst delivering great availability standards, key metrics and KRAs through routine and processes.
• Lead with impact: Engaging and coaching your team to constantly improve routine and process whilst creating a culture of selling with personality, driving pick accuracy and serving our customers with heart and pride to make our service legendary.
• Results-focused: Challenging the teams to price discrepancies are always investigated and resolved at pace. Passion about CSI and react to customer feedback to create and execute effective action plans.
• Talent Development: Listen with empathy, driving resilience and encourage ownership, focus and passion for the business by bringing the "Asdaness" to work every day and supporting the development of the team and creating an environment where people feel valued, trusted, and motivated to step up.

What you’ll bring

• Experience as Team Leader, Supervisor or Manager in a retail environment.
• Operational knowledge on retail environment and customer service.
• Experience developing teams and managing change through leadership and building resilience.
• Strong customer service focus and positive mindset
• Excellent communication skills.
• Flexibility to work a range of shifts, including weekends and evenings.

Are you ready to take the next step and be the guiding force behind one of our Superstores/centres?

Benefits

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discretionary company bonus scheme
• Access to an enhanced electric car scheme
• Free eye test for you and your nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks - helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas

There's a lot more to Asda than meets the aisle. We're a big player in our world with a mission to be the UK’s best fresh food and clothing superstore. How? By giving ordinary working people and their families what they need for their shopping - real value. That means you get to make a difference in our customers’ lives. From the tills, the office, or on the road, the scale of everything we deliver is huge. And that means the scale of opportunities for your career is just as big. Whether you're in store, on the road or behind the scenes, you'll find opportunities to learn, grow and make a real impact. Find your everything at Asda.