Customer Logistics Analyst: Optimize Orders & Service

Tyson Foods Europe; Ashford; On-site; GBP 28,000 - 36,000; Full time

Job summary

Tyson Foods Europe is seeking a Customer Service Analyst to ensure efficient order-to-cash processes and high customer satisfaction. You will liaise with Inbound Logistics, Sales and Finance to address inquiries, resolve issues, and drive KPI improvements such as OTIF and resolution lead times.

You will analyze portfolio flows, maintain master data accuracy, and support process improvements across logistics and customer service.

Qualifications

• Bachelor’s degree in Supply Chain or related field preferred.
• 1–3 years of experience in a supply chain manufacturing environment.
• Fluency in English; additional European language a plus.
• SAP knowledge and BI tools experience is required.

Responsibilities

• Ensure flawless order-to-cash execution for allocated customers.
• Provide prompt and accurate customer support, addressing inquiries and resolving complaints.
• Collaborate with departments including Inbound Logistics, Stock Control, Account Managers, Demand & S&OP Analysts, Finance, QA, and external LSPs to optimize customer experience.
• Analyze flows within your portfolio and propose optimizations to reduce costs and lead times.
• Propose process improvements to streamline logistics and customer service activities.
• Maintain accuracy in the system reflecting all movements related to Order to Cash and outbound Logistics.
• Maintain master data related to own portfolio (routes, customer fields, etc.).
• Manage claims, provide solutions within time limits, and follow up for resolution.
• Monitor KPIs related to logistics and supply chain performance (OTIF, Claims Resolution Lead Time).
• Collaborate with cross-functional teams to develop and maintain SOPs.
• Participate in projects to optimize customer experience and onboard new customers.
• Perform administrative tasks and maintain records for audits and compliance.

Skills

Analytical

Communication

External representation

Problem solving

Conflict management

Independent

Teamwork

Detail oriented

Deadline driven

Education

Bachelor’s degree in Supply Chain or related

Tools

SAP HANA

Power BI

Job description

Tyson Foods Europe is seeking a Customer Service Analyst to ensure efficient order-to-cash processes and high customer satisfaction. You will liaise with Inbound Logistics, Sales and Finance to address inquiries, resolve issues, and drive KPI improvements such as OTIF and resolution lead times.

You will analyze portfolio flows, maintain master data accuracy, and support process improvements across logistics and customer service.