Global Customer Support & Logistics Coordinator

Foxconn Interconnect Technology (FIT); Fleet; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

World class benefits

Incentive and recognition programs

Job summary

FOXTEQ (UK) LIMITED is seeking a Customer Support Coordinator to join a small, friendly team in Fleet. You will manage the full logistics chain from order placement to delivery, liaising with factories in China. Mandarin or another European language is a plus but not essential.

Main duties include processing orders, stock allocation, delivery coordination, invoicing, and resolving customer issues, with a focus on customer satisfaction and efficient service.

Qualifications

• Excellent knowledge of computer applications, particularly Word and Excel.
• Excellent written and oral communication skills.
• Ability to work with customers to identify product requirements, handle shipping detail and identify issues and generate solutions.

Responsibilities

• Process orders from customers through in-house system.
• Allocate stock per customer forecast for Vendor Managed Inventory.
• Monitor aging stock and coordinate with customer to pull stock and consume.
• Coordinate and inform customer of delivery committed dates.
• Update customer intranet where applicable.
• Submit logistics documents to the customer.
• Invoice customer for received goods.
• Resolve A/R accounting issues.
• Deal with customer complaints.
• Handle general customer enquiries/issues to resolution.
• Be first point of escalation for order or shipment issues.
• Report ongoing issues to Manager, LSA as next escalation point.

Skills

MS Word

MS Excel

Communication skills

Customer requirements gathering

Shipping logistics

Tools

Lotus Notes

Job description

FOXTEQ (UK) LIMITED is seeking a Customer Support Coordinator to join a small, friendly team in Fleet. You will manage the full logistics chain from order placement to delivery, liaising with factories in China. Mandarin or another European language is a plus but not essential.

Main duties include processing orders, stock allocation, delivery coordination, invoicing, and resolving customer issues, with a focus on customer satisfaction and efficient service.