Customer Logistics Administrator

TN United Kingdom; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Logistics Administrator to join their dynamic team in Cardiff. This permanent role involves supporting depot administrative duties, managing systems, and ensuring compliance with invoicing standards. The ideal candidate will have previous administration experience in a fast-paced FMCG environment, along with proficiency in SAP and Microsoft Office tools. You will play a crucial role in enhancing customer service and operational efficiency, while fostering strong relationships with cross-functional teams. If you're self-motivated and passionate about delivering exceptional service, this is the opportunity for you!

Qualifications

• Experience in a busy FMCG environment is highly desirable.
• Strong leadership and effective communication skills are essential.

Responsibilities

• Manage depot administrative duties and support reporting of KPI results.
• Collaborate with teams to resolve customer complaints promptly.

Skills

Administration Experience

Customer Service Skills

Leadership Skills

Communication Skills

SAP

Excel

PowerPoint

Word

WMS

Education

GCSEs (minimum 5 A*-C)

Tools

SAP

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

WMS

Job description

Social network you want to login/join with:

Customer Logistics Administrator, Cardiff

Client: Allied Bakeries

Location: Cardiff, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 4cab79223096

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

Overview of role

Hours: 40

Permanent Role

Reporting to the Logistics Manager, you will be responsible for depot administrative duties, including systems management, reconciliation for customer charging and credit, organizing 3PL contract details, and supporting reporting of daily and weekly KPI results, invoice checking, and processing reports, along with general office support.

The role involves working in a small office environment, focusing on administrative tasks, financial data collation, reporting, and depot performance data.

Key Accountabilities

• Support and operate internal and external computer systems such as SAP and Microsoft packages.
• Maintain auditable and retrievable invoicing and filing of PODs, ensuring compliance with standards.
• Plan collections and deliveries for 3PL contracts with in-house and external transport suppliers.
• Manage and escalate customer service collection notes.
• Adhere to the credit request process (DMS) and escalation levels for cash credits.
• Lead loss reports and analysis, including driver shorts, engaging with drivers and managers to identify root causes.
• Collaborate with the Customer Contact Department to resolve complaints/issues promptly.
• Use PODs to investigate customer claims through the dispute system.
• Support the 'Safety First' message through active auditing.
• Build relationships with other teams to ensure cross-functional cooperation and optimal performance.

The Right Person

• Previous administration experience in a busy FMCG environment is highly desirable.
• Experience with SAP is highly desirable.
• Proficient in Excel, PowerPoint, Word, and WMS.
• Educated to GCSE level (minimum 5 GCSEs grades A*-C or equivalent).
• Ability to build good working relationships.
• Strong leadership skills and effective communication style.
• Customer-focused, willing to go the extra mile.
• Self-motivated, enthusiastic, resilient.
• Lead by example with a 'Safety First' approach.