Service Delivery Executive - Retail

TD SYNNEX UK&I; Basingstoke; Hybrid; GBP 25,000 - 45,000; Full time

Benefits offered by this job

Private Healthcare

Holiday Purchase Scheme

Increased Holiday Entitlement

Enhanced Maternity and Family Leave

Employee Assistance Programme

Job summary

An established industry player is seeking a Service Delivery Executive to enhance customer satisfaction and support sales targets. This role offers a unique opportunity to grow within a dynamic team dedicated to delivering exceptional service. You will be responsible for processing orders, managing customer relationships, and ensuring timely delivery while working in a hybrid environment. Join a company that values diversity and fosters a culture of inclusion, where your contributions will help shape the future of the business. If you are proactive, detail-oriented, and passionate about customer service, this is the perfect opportunity for you!

Qualifications

• Experience in a fast-paced Sales or Service environment is essential.
• Strong communication and planning skills are crucial for success.

Responsibilities

• Deliver exceptional customer satisfaction for key accounts.
• Process purchase orders accurately and manage customer communication.

Skills

Communication Skills

Planning and Organizing

Customer Focus

Attention to Detail

Initiative

Results Oriented

Tools

CRM Systems

SAP

Excel

Job description

At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible.

We prioritise the wellbeing, growth, and inclusivity of our diverse workforce. Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.

We are both passionate about our people and about the environment. Year-on-year we have reduced energy consumption in our UK offices by 19.2% - all of which means less carbon footprint and a more efficient TD SYNNEX UK&I.

If you are as excited as we are to be part of shaping our future business and will live by all of our core values we’d like to hear from you.

As a Service Delivery Executive you will join our current co-workers in providing an exceptional customer experience, while allowing you the opportunity to grow your career within Distribution.

We can offer you:

• A value-based culture - all of our co-workers commit to living by our shared core values bringing everyone together in an inclusive culture with a real sense of community.
• Outstanding benefits package including private healthcare, holiday purchase scheme, increased holiday entitlement with service and additional 'moments that matter' paid time off.
• Enhanced maternity and family leave.
• Benchmarked salary and progression paths.
• Hybrid working environment.
• Employee Assistance Programme.

Job Purpose: Delivering an exceptional level of customer satisfaction for key accounts, whilst supporting the achievement of sales targets and other related key performance indicators.

Responsibilities:

• Confirm and process purchase orders accurately and within agreed SLA’s, checking requirements and pricing are correct.
• Interact with TD SYNNEX logistics centre to ensure customer requirements are met in full obtaining delivery slots.
• Daily routine of checking and confirming that deliveries have been successfully made and if required taking corrective action immediately.
• Work with product marketing and vendors to obtain product specification detail, upload and manage this information accurately in to customer portals in the defined SLA’s.
• Support Account Directors as required to successfully manage the customer relationship.
• Work closely with Merchandise planners, supporting them in their daily role.
• Timely and accurate completion of essential reporting, profiling and general administration of the CRM system.
• Effectively manage all incoming communication from the customer including telephone, email and system messaging.
• Escalate issues in a timely manner.

Knowledge Skills and Experience:

• Experience working in a fast paced Sales or Service environment.
• Process driven and results oriented.
• Good planning and organising skills.
• Excellent communication skills (verbal, written and face-to-face).
• Demonstrate a high level of initiative.
• Ability to work proactively with minimum supervision.
• Show a high degree of professionalism.
• Excellent telephone manner.
• Customer focused.
• Exceptional attention to detail.
• Previous experience of CRM systems and SAP would be preferable.
• Intermediate to Advanced level Excel skills is desirable.

At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required.

We value the difference that you bring and offer a culture for you to thrive and succeed.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognised as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

#LI-CG1

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!