Customer Liaison Officer

Build Recruitment Limited; Swindon; On-site; GBP 17,908 - 20,664; Full time

Job summary

Build Recruitment Limited is seeking a Customer Liaison Officer for Redruth. This field-based role requires regular travel across your designated area to meet residents and resolve issues.

You will be the face of the organisation, delivering accessible service to homeowners and tenants, with a focus on relationship-building and delivering sustainable outcomes. The position pays £13-£15 per hour.

Qualifications

• Excellent customer service skills and strong communication abilities.
• Ability to plan and manage workload with minimal supervision.
• Comfort using mobile technology while on the go.
• Proven problem solving and decision making skills.
• Resilience when handling challenging situations and delivering sustainable outcomes.
• Experience analysing data to draw informed conclusions.

Responsibilities

• Be the face of the organisation, providing accessible service to homeowners and tenants.
• Travel across your designated area, meeting residents and resolving issues.
• Build relationships with residents and deliver sustainable outcomes.

Skills

Customer service

Communication

Relationship building

Workload planning

Mobile technology

Time management

Problem solving

Data analysis

Resilience

Decision making

Job description

Customer Liaison Officer

£13 - £15 per hour

Redruth

This is a field-based role requiring regular travel across your designated area, covering Redruth and the surrounding areas. As a visible presence within the neighbourhoods, you will be the face of the organisation, providing an accessible service to both homeowners and tenants. Working in a mobile way, you will spend much of your time out in your patch, meeting residents, building relationships, and resolving issues.

Requirements

• Full UK Drivers Licence
• Excellent customer service skills, with strong communication and relationship building abilities.
• The capability to plan and manage your workload effectively without high levels of supervision.
• Confidence using mobile technology to work 'on the go'.
• Strong resource and time management skills, with the ability to prioritise and deliver value for money.
• Experience working in an environment of legislative and organisational change.
• Proven problem solving and decision making skills.
• Resilience when handling challenging situations and delivering sustainable outcomes.
• Experience in analysing data and drawing informed conclusions.