Customer Liaison Officer

Costain Group PLC; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Liaison Officer to enhance customer engagement and satisfaction. This entry-level role involves direct interaction with the community, providing essential information about utilities work while capturing valuable feedback. You will act as an ambassador for the company, ensuring effective communication and support for operational teams. If you thrive in a fast-paced environment and are passionate about delivering excellent customer service, this position offers a unique opportunity to make a positive impact in the community.

Qualifications

• Experience in face-to-face customer service roles.
• Excellent communication skills, both verbal and written.

Responsibilities

• Engage with customers and stakeholders impacted by our work.
• Maximize customer satisfaction and minimize complaints.

Skills

Customer Service

Communication Skills

IT Proficiency

Organizational Skills

Education

GCSEs in English and Maths

A-levels or a degree in English

Tools

Microsoft Office

Job description

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Job Description

The Customer Liaison Officer will work directly in the community alongside our Operational teams, interacting face-to-face with external customers. Responsibilities include providing information about utilities work, capturing personal data, and obtaining feedback post-completion. The role involves delivering customer feedback to operational teams and coaching them on improving customer scores and comments.

Responsibilities

• Act as an ambassador for the client, engaging with customers, the public, and stakeholders impacted by our work.
• Present a professional and reassuring image of the company.
• Communicate effectively with customers to inform, advise, educate, and support them regarding our work.
• Support operational teams in their communication efforts.
• Exemplify customer service excellence both publicly and in the office or depots.
• Collaborate with site managers and operational teams on the doorstep.
• Maximize customer satisfaction and minimize complaints.

Essential Skills and Experience

• Ability to adapt to changing priorities in a fast-paced environment.
• Experience in face-to-face customer service roles.
• Conscientious with determination to complete tasks.
• Organized and punctual.
• Excellent communication skills, both verbal and written.
• Good record-keeping skills.
• IT proficiency, including Microsoft Office (Word, Excel, Outlook).

Desirable

• Experience in the utilities industry.

Qualifications

• GCSEs in English and Maths (Essential).
• A-levels or a degree in English (Desirable).

About Us

Costain improves lives through smart infrastructure solutions across energy, water, transportation, and defense markets in the UK. We focus on strategic, digitally optimized solutions to enhance performance, resilience, and sustainability. We are a Disability Confident employer, committed to inclusive recruitment.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Civil Engineering