Customer Liaison Officer

Mears Group; Peterborough; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a Customer Liaison Officer to enhance customer relationships and deliver exceptional service. This role involves being the face of the company, ensuring timely communication and support for customer needs. You will coordinate operational tasks and engage positively with customers, making a significant impact on their experience. With a focus on social value and community engagement, this position offers a chance to work in a dynamic environment while enjoying benefits like a competitive salary and a company car. Join a team that values diversity and inclusion, and contribute to a positive community impact.

Benefits

25 days annual leave

Pension Scheme

Employee Assistance Programme

Company Car

Mears Fun Day

Volunteering Leave

Staff perks with Mears Rewards

Qualifications

• Experience in face-to-face and telephone customer service.
• Ability to work safely on hazardous sites.

Responsibilities

• Act as the local operational representative for customers.
• Coordinate and deliver all customer operational tasks.

Skills

Customer Service

Communication Skills

IT Literacy

Health and Safety Awareness

Job description

Annual salary: up to £27,077.51

Customer Liaison Officer

Peterborough

Full Time, Permanent

£27,077.51

42.5 hours Per week 8-5 Mon-Friday + Company car

About the role;

As a Customer Liaison Officer your role involves acting as the local operational representative for customers, working closely with the local branch operational team and customers on a daily basis. Developing strong working relationships with customers is essential to provide front-facing support and advice as needed. You are responsible for delivering a professional service to all customers, coordinating, and delivering all customer operational tasks, and ensuring customer appointments are attended on time and to standard. Encouraging positive relationships between Mears and the customers, you ensure all actions are followed up and communicated effectively. Additionally, you support customer engagement activities across all channels and assist the Customer Service Centre with resolving front-line complaints and queries. As a champion for social value, red thread, and internal communications, you engage customers positively, involve them in the overall delivery process, keep them informed of progress on works, and manage their expectations. You convey accurate and timely information to customers and the operational team in clear.

Role Criteria:

• UK full Driving Licence
• Previous Experience in face to face and telephone customer service
• Ability to work and have an understanding of the health and safety on a hazardous site.
• IT Literate
• Good Communication Skills

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

Benefits we can offer you

• Competitive basic salary
• 25 days annual leave
• Pension Scheme
• Employee Assistance Programme
• Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Previous years include, Alton Towers, Drayton Manor etc.
• Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless.
• Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.
• Company Car

Apply below or to discuss your application further; contact:

Francesca Swan ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.