Customer Liaison Officer

Fortem Solutions; Oldham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Liaison Officer to enhance customer satisfaction in Oldham. This permanent role involves engaging with residents and coordinating project access for a Social Housing initiative. The ideal candidate will possess excellent communication and negotiation skills, ensuring concerns are addressed swiftly and effectively. Join a forward-thinking company that values diversity and offers a supportive environment for career growth, with benefits including a company car or allowance, annual leave, and a comprehensive bonus scheme. This is a fantastic opportunity to make a real difference in the community while developing your career.

Benefits

Company car or allowance

Annual bonus scheme

25 days annual leave + bank holidays

Pay review every year

26 weeks full pay maternity leave

8 weeks full pay paternity leave

Discounted gym memberships

Colleague referral fee up to £3,000

Training on in-house Learning Management System

Private pension and healthcare benefits

Qualifications

• Experience in a similar role with strong communication and negotiation skills.
• Ability to handle sensitive situations and resolve issues proactively.

Responsibilities

• Support Site Team in project delivery and enhance customer experiences.
• Coordinate access arrangements and resolve resident concerns effectively.

Skills

Customer Service Skills

Negotiation Skills

Communication Skills

Problem Solving

Resilience

Tools

Microsoft Office

Job description

The Role
Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our Oldham operations. This is a permanent role with travel across the Greater Manchester area. This role is perfect for someone who is passionate about enhancing customer and client satisfaction. As a Customer Liaison Officer, you will collaborate closely with tenants, providing invaluable support to our Site Team to ensure seamless project delivery and heightened customer experiences.

The Project
Working on the delivery of a Social Housing project, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works happening. You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule.

Essential and Desirable Criteria
Essential Criteria:

1. Previous experience of working in a similar role
2. Ability to deal with sensitive situations
3. Resilience and strong negotiation skills
4. Proficiency in Microsoft Office
5. Full Driving Licence

Fortem embraces diversity in the workplace and encourages applications from all sectors of the community.

Personal Qualities
We are looking for a candidate who is a fantastic communicator, someone who enjoys meeting people, attending different sites, and resolving problems pro-actively. At Fortem, we look for a balance of skills and experience but just as important to us are your values and behaviours. We offer you a bright future, one where you will have the opportunity to develop your career with a fast-moving, forward-thinking company, who recognises and rewards your achievements.

Additional Information
Benefits:

1. Salary sacrifice company car OR basic salary + Motor Expenditure Allowance (£3,000)
2. Annual bonus scheme (based on company performance)
3. 25 days annual leave + bank holidays & your birthday off* (34 days total)
4. Pay review every year
5. 26 weeks full pay maternity leave
6. 8 weeks full pay paternity leave
7. Discounted gym memberships at national and local gyms
8. Up to £3,000 colleague referral fee
9. Vast directory of training on bespoke in-house Learning Management System
10. Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

About Us
We are part of the Willmott Dixon group, established in 2002. Fortem provides specialist property solutions tailored to keep homes and buildings running smoothly. Our highly trained teams deliver a range of internal and external repairs as well as high-quality voids, planned installations, and gas services. Alongside our core functions, we have extensive experience in decarbonisation, specialising in making homes more energy-efficient and helping clients on their journey to become zero carbon. Our experience, commitment to best practice and exemplary quality, together with a genuine partnered approach, ensures we achieve excellent outcomes for our partners, clients, and customers. We have an established track record of improving communities and creating better places for people to work and live. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV or contact us at the Recruitment team. Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CVs from agencies. If speculative CVs are sent, no fee will be applicable.

Job Reference: FOR03806