Customer Journey & Process Automation Intern (Data & AI)

BMW Group UK; Farnborough; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

27 days holiday pro rata

Pension scheme

On-site restaurant

Advantages scheme

Job summary

BMW Group UK in Farnborough offers a Placement Year in the Customer Journey & Process Management (CJPM) team. You will gain practical experience across journey governance, data analytics, process improvement, and automation initiatives while partnering with multiple stakeholders.

The role covers process mapping, data analysis, and supporting automation projects, with a focus on continuous improvement and AI opportunities within BMW Financial Services.

Qualifications

• Currently studying or recently completed a degree in a data/analytics related field.
• Strong analytical and problem-solving skills with data-driven mindset.
• Excellent communication and ability to engage with stakeholders.

Responsibilities

• Support monitoring and governance of customer journeys and processes.
• Conduct stakeholder meetings to gather information and identify improvements.
• Verify process documents for accuracy and relevance.
• Assist with maintaining process repositories and monthly governance reporting.
• Support Lean Six Sigma style continuous improvement activities.

Skills

Analytical

Problem solving

Data analysis

Stakeholder comms

Organised

Curiosity

Education

Relevant degree (Data Science / Analytics / CS / AI / Math / Engineering)

Tools

Excel

Power BI

Python

SQL

Job description

BMW Group UK in Farnborough offers a Placement Year in the Customer Journey & Process Management (CJPM) team. You will gain practical experience across journey governance, data analytics, process improvement, and automation initiatives while partnering with multiple stakeholders.

The role covers process mapping, data analysis, and supporting automation projects, with a focus on continuous improvement and AI opportunities within BMW Financial Services.