Customer Integration Engineer - Gaming Platforms

Redline Group Ltd; Crawley; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Redline Group Ltd is seeking a Customer Integration Engineer to join a growing Customer Engineering team. Based in Crawley with hybrid working, you will support the adoption of gaming platforms, embedded systems, and software solutions across EMEA and other markets.

You will manage the full integration journey with customers, from onboarding to production readiness, troubleshooting across hardware, OS, and software, and delivering workshops and demonstrations.

Qualifications

• Hands-on engineer with experience in a customer-facing technical role such as Customer Integration Engineer or similar.
• Strong troubleshooting across Windows and Linux, with logs, drivers, services and configuration.
• Experience with embedded systems or hardware/software integration is highly desirable.
• Proficiency in one or more languages (C, C++, C#, Python) and ability to read/modify scripts or example code.
• Familiarity with interfaces including USB, serial, TCP/IP, PCIe and GPIO would be beneficial.
• Excellent communication skills; fluent English required.

Responsibilities

• Work directly with customers throughout evaluation, onboarding, integration and production readiness.
• Investigate and resolve complex issues across hardware, operating systems and software.
• Troubleshoot Windows and Linux environments, including logs, drivers, services and configuration.
• Support OS image creation, system configuration, peripherals and external device integration.
• Deliver technical workshops, onboarding sessions, product demonstrations and technical guidance.
• Develop and maintain integration tools, scripts, utilities and example code.
• Support integration testing, benchmarking and system validation.
• Create and maintain technical documentation and integration guides.
• Collaborate with Product and Engineering teams to escalate issues and provide feedback.
• Support pre-sales and technical marketing activities where required.
• Identify opportunities to improve processes and tooling.

Skills

Troubleshooting

Customer-facing

Communication

English fluency

Scripting basics

Tools

Windows

Linux

Embedded systems

USB

TCP/IP

GPIO

Unity/Unreal/OpenGL

Job description

Customer Integration Engineer - Gaming Platforms

Location: Crawley, West Sussex

Working Model: Hybrid

Employment Type: Permanent

Travel: Occasional travel to customers, internal sites and industry events

About the Role

We are looking for a Customer Integration Engineer to join a growing Customer Engineering team supporting the adoption of specialist gaming platforms, embedded systems and software solutions across EMEA and other strategic markets.

This is not a traditional technical support role. You will work directly with customers throughout the full integration journey, from initial evaluation and onboarding through to integration and production readiness. You will troubleshoot complex technical challenges, deliver technical demonstrations and workshops, and help customers successfully integrate platforms and bring their products to market.

You will also play an important role in improving the customer experience by developing integration tools, scripts, OS images, example applications and technical documentation. Working closely with Software, Firmware, FPGA, Product and Engineering teams, you will provide valuable customer feedback and help improve products, processes and integration capabilities.

Key Responsibilities for the Customer Integration Engineer

• Work directly with customers throughout evaluation, onboarding, integration and production readiness.
• Investigate and resolve complex issues across hardware, operating systems and software.
• Troubleshoot Windows and Linux environments, including logs, drivers, services and configuration.
• Support OS image creation, system configuration, peripherals and external device integration.
• Deliver technical workshops, onboarding sessions, product demonstrations and technical guidance.
• Develop and maintain integration tools, scripts, utilities and example code.
• Support integration testing, benchmarking and system validation.
• Create and maintain technical documentation and integration guides.
• Work closely with Product and Engineering teams to elevate issues and provide actionable customer feedback.
• Support pre-sales and technical marketing activities where required.
• Identify opportunities to improve processes, tooling and the overall customer integration experience.

Required Skills & Experience

• We are looking for a hands-on engineer with experience in a customer-facing technical role, such as Customer Integration Engineer, Integration Engineer, Solutions Engineer, Field Application Engineer (FAE), Technical Support Engineer or similar.
• You will have strong troubleshooting skills across Windows and/or Linux, with experience working with logs, drivers, services and system configuration.
• Experience with embedded systems, industrial PCs or hardware/software integration is highly desirable.
• You should also have working knowledge of software development, with experience in one or more languages such as C, C++, C#, Rust or Python, together with the ability to read, modify and create scripts or example code.
• Familiarity with interfaces including USB, serial, TCP/IP, PCIe and GPIO would be beneficial.
• Excellent communication skills are essential, as you will be working with both technical and non-technical stakeholders. You will need to be able to manage multiple customer priorities, explain complex technical issues clearly and take ownership of problems through to resolution. Fluent English is required.

Desirable Experience

• Experience within the gaming, regulated industries or embedded technology sectors would be advantageous.
• Knowledge of gaming systems, including Casino Management Systems, SAS protocols, meters, NVRAM, bill validators and regulatory requirements, would be particularly useful.
• Additional experience with Linux or Windows IoT OS image creation, gaming and graphics engines such as Unity, Unreal, Godot or OpenGL, system security, secure boot or cryptography would be beneficial.
• Experience creating technical documentation, demonstrations or training materials is also desirable.

About You

You are a proactive, hands-on engineer who enjoys working closely with customers and solving real-world technical problems. You are equally comfortable troubleshooting complex issues, explaining solutions, developing tools and examples, and collaborating with cross-functional teams.

Rather than simply reacting to technical problems, you look for ways to improve processes, reduce integration challenges and help customers succeed faster. You will enjoy working in a fast-paced technology environment where your technical expertise and customer feedback can directly influence products and services.

Why Join?

This is an excellent opportunity to join a growing Customer Engineering and Technology function and play a visible role in helping customers successfully adopt innovative gaming and computing platforms.

You will work closely with customers, Product, Software, Firmware and Engineering teams, gaining exposure to a broad range of technologies while helping shape the tools, processes and solutions that support future growth.

The role offers hybrid working from Crawley, with occasional travel to customers, internal sites and industry events.