Customer Integration Engineer

Nexteq Plc; Crawley; Ibrido; GBP 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

Nexteq Plc is seeking a Customer Integration Engineer to support adoption of Quixant gaming platforms across EMEA and other strategic markets. You’ll work with customers from onboarding to production readiness, helping them move faster and solve complex technical challenges.

You will also help develop integration tools, OS images, sample applications and documentation to scale platform adoption. This is not a traditional support role, but a customer-obsessed engineering position.

Competenze

• Experience in a customer-facing technical role.
• Strong troubleshooting across Windows and Linux systems.
• Experience with embedded systems and hardware/software integration.
• Knowledge of USB, serial, TCP/IP, PCIe, GPIO interfaces.
• Ability to read, modify, and create scripts or sample code.
• Familiarity with gaming systems and regulatory requirements.

Mansioni

• Work directly with customers from evaluation to production readiness.
• Investigate and resolve complex technical issues across hardware, OS and software.
• Reproduce issues, gather evidence, and coordinate structured escalation.
• Deliver technical workshops, onboarding sessions and product demos.
• Create technical documentation and provide actionable guidance to customers.

Conoscenze

Customer-facing communication

Windows troubleshooting

Linux troubleshooting

Embedded systems

C/C++/C#/Rust/Python

Scripting

OS image creation

USB/serial/TCP-IP/PCIe/GPIO

Strumenti

Windows

Linux

BIOS configuration

APIs/SDKs

Godot/OpenGL

Descrizione del lavoro

We are looking for a Customer Integration Engineer to join our growing Customer Engineering capability and support the successful adoption of Quixant gaming platforms across EMEA and other strategic markets.

This is not a traditional support role.

You will work directly with customers throughout their journey, from evaluation and onboarding through to integration and production readiness, helping them move faster, solve complex technical challenges, and successfully bring products to market.

You will also contribute to the development of integration tools, OS images, example applications and documentation, helping make our platforms easier to adopt at scale.

Customer Integration & Technical Engagement

• Work directly with customers during evaluation, onboarding,integrationand production readiness phases.
• Investigate and resolve complex technical issues across hardware,OSand software layers.
• Reproduce customer issues, gather evidence, and coordinate structured escalation with Engineering and Product teams.
• Deliver technical workshops, onboardingsessionsand product demonstrations.
• Communicate clearly with customers and internal stakeholders, translating complex technical topics into actionableguidance.

Platform & System Integration

• Support configuration and troubleshooting of Windows and Linux environments on Quixant platforms.
• Assistwith creation and validation of customer-ready OS images and reference configurations.
• Support integration of peripherals and external devices.
• Guide customers on platform capabilities, system security, BIOSconfigurationand best practices.
• Participate in integration testing,benchmarkingand system validation.

Software Enablement & Integration Tooling

• Support adoption of Quixant software platforms and integration layers.
• Develop andmaintainintegration tools, scripts,utilitiesand example code.
• Contribute to OS provisioning workflows, configurationtoolsand other enablement assets.
• Collaborate with Software, Firmware, FPGA and Product teams to improve tooling and integration experience.
• Treat integration tooling as a core part of the product and customer experience.

Documentation, Knowledge & Product Feedback

• Create andmaintainhigh-quality technical documentation and integration guides.
• Capture recurring issues, integrationchallengesand customer feedback in a structured way.
• Provide actionable input to Product and Engineering teams based on real-world usage.
• Support technical marketing and pre-sales activities with demos and technical validation.
• Contribute to knowledge management and future AI-driven support initiatives.

Skills & Experience

Required

• Experience in a customer-facing technical role (e.g. Integration Engineer, Solutions Engineer, FAE, Technical Support Engineer or similar).
• Strong troubleshooting skills across Windows and/or Linux systems (logs, drivers, services, configuration).
• Experience with embedded systems, industrialPCsor hardware/software integration.
• Working knowledge of software development (C, C++, C#,Rust,Python, APIs, SDKs or similar).
• Ability to read,modifyand create scripts or example code.
• Familiarity with common interfaces (USB, serial, TCP/IP,PCIe,GPIO).
• Strong communicationskills and ability to work with both technical and non-technical stakeholders.
• Ability to manage multiple priorities across customers and internal teams.
• Experience in gaming, regulatedindustriesor embedded platforms.
• Knowledge of gaming systems (Casino Management Systems, SAS protocol,meters, NVRAM,bill validators, printers,regulatory requirements, etc.).
• Experience with OS image creation (Linux, Windows IoT).
• Familiarity with graphics/game engines (Godot,Unity, Unreal, OpenGL, etc.).
• Understanding of system security (secure boot, cryptography basics, platform protection).
• Experience creating technical documentation,demosor training material.