Customer Integration Engineer

Rise Technical; Crawley; Hybrid; GBP 50,000 - 60,000; Full time

Benefits offered by this job

36 days holiday

Private medical insurance

Pension

More benefits

Job summary

Rise Technical is seeking a hands-on customer-focused engineer to support evaluation, onboarding, integration, and production readiness for gaming platform adoption across EMEA and international markets.

You will troubleshoot complex hardware, software, and OS issues while developing tools, scripts, and documentation to aid platform adoption and customer success. Some travel to customers and events is required.

Qualifications

• Experience in a customer-facing technical engineering role.
• Strong Windows and/or Linux troubleshooting skills.
• Background in hardware/software integration, embedded systems or industrial PCs.
• Knowledge of programming or scripting languages such as C, C++, C#, Rust or Python.
• Excellent communication skills with technical and non-technical stakeholders.

Responsibilities

• Support customer evaluation, onboarding, integration and production readiness activities.
• Troubleshoot complex hardware, software and operating system issues.
• Deliver technical workshops, demonstrations and onboarding sessions.
• Develop and maintain integration tools, scripts and example applications.
• Create technical documentation and provide feedback to product and engineering teams.
• Occasional travel to customers, internal sites and industry events.

Skills

Windows troubleshooting

Linux troubleshooting

Customer-facing

Communication skills

Cross-functional collaboration

Technical workshops

Tools

C

C++

C#

Rust

Python

Job description

£50,000 - £60,000 + 36 Days Holiday + Private Medical Insurance + Pension + More Benefits

Crawley - Hybrid (3 days per week)

Are you a customer-focused engineer with strong Windows/Linux troubleshooting skills who wants to work at the forefront of gaming platform integration, helping global customers bring innovative products to market while developing tools, software solutions and integration technologies?

This is an exciting opportunity to join a growing customer engineering team supporting the adoption of advanced gaming platforms across EMEA and international markets. You'll work directly with customers throughout evaluation, onboarding, integration and production readiness phases, helping them overcome technical challenges and accelerate deployment.

The position offers a varied mix of customer engagement, technical problem solving and software enablement. You'll investigate complex issues across hardware, operating systems and software environments while collaborating closely with engineering, product and commercial teams.

Alongside customer integration activities, you'll contribute to integration tools, scripts, OS images, documentation and best-practice resources that improve platform adoption and customer experience at scale.

This role is ideal for a hands-on engineer who enjoys customer interaction, technical troubleshooting, continual improvement and cross-functional collaboration within an international technology environment.

The Role:

• Support customer evaluation, onboarding, integration and production readiness activities
• Troubleshoot complex hardware, software and operating system issues
• Deliver technical workshops, demonstrations and onboarding sessions
• Develop and maintain integration tools, scripts and example applications
• Create technical documentation and provide feedback to product and engineering teams
• Occasional travel to customers, internal sites and industry events

The Person:

• Experience in a customer-facing technical engineering role
• Strong Windows and/or Linux troubleshooting skills
• Background in hardware/software integration, embedded systems or industrial PCs
• Knowledge of programming or scripting languages such as C, C++, C#, Rust or Python
• Excellent communication skills with technical and non-technical stakeholders