Customer Installation Engineer - South East region

Trooli Ltd; Ashford; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as a Customer Installation Engineer, where you will play a pivotal role in delivering ultra-fast fibre broadband to homes and businesses. This dynamic position involves installing and troubleshooting FTTP networks, ensuring customers receive a five-star service from start to finish. Your expertise in cabling, combined with a strong focus on customer service, will be crucial in providing an excellent overall experience. The company fosters an inclusive and collaborative environment, encouraging you to make a difference and achieve great things in your career. If you are ready to take on this exciting challenge, we welcome your application!

Qualifications

• 3+ years of cabling experience in BT Openreach ducts.
• Proven track record in customer-facing roles with a focus on service.

Responsibilities

• Install and splice fibre cabling for FTTP services.
• Ensure compliance with health, safety, and environmental regulations.

Skills

Cabling Work

Customer Service

Problem Solving

Communication Skills

Health & Safety Compliance

Education

GCSE or equivalent

Tools

Fibre Cabling Tools

Plant and Tools for Installation

Job description

About us:

Trooli is an independent, ultra-fast fibre Broadband network delivering Fibre to the Premises (FTTP) within the UK. Our Mission is to bring the most advanced broadband connections to as many homes and businesses as soon as possible.

The role:
The Customer Installation Engineer will be responsible for supporting our customers through the journey to receiving our fibre broadband, providing a five-star installation service from start to finish. Installing our FTTP network, troubleshooting, supporting customers to ensure they are fully connected, and offering an excellent overall experience are all key to the role. The role is principally working within a customer installation team; however, you may be required to carry out cabling work on our core distribution network.

Responsibilities:

1. Provision of FTTP Broadband services in both residential and business premises.
2. Installation and splicing of fibre cabling both underground and overhead.
3. Deployment and commissioning of customer premises equipment including ONT and router.
4. Deliver professional and concise customer handover.
5. Self-audit all works and ensure it meets all applicable technical and operational quality standards.
6. Work efficiently and tidily, maintaining a clean environment at all times.
7. Respond effectively and appropriately to all customer requests and enquiries.
8. Complete work to agreed time scales.
9. Comply with Health & Safety standards.
10. Ensure that all work activities comply with environmental regulations.
11. Ensure the use of plant and tools are conducted in a safe manner, meeting the requirements for operation of the specific equipment.
12. Comply with company Transport Policy.
13. Conduct daily checks of plant and tools, ensure they are safe to use and where applicable carry valid calibration certificates.

Your experience:

1. The successful applicant will have a proven track record of high-quality cabling work and excellent references, with at least 3 years’ experience of cabling in BT Openreach ducts and infrastructure - both overhead and underground.
2. Experience working within a customer-facing environment.
3. A strong focus on customer service.
4. The ability to problem-solve calmly.
5. Confidence working at height.
6. Strong communication skills, able to communicate effectively with customers, stakeholders, and executive management.
7. A highly organised approach, able to work on multiple projects, installations, and repairs without impact on service quality.
8. Previous experience in a similar role.
9. Exposure to the OR network (PIA).

Essential qualifications:

1. Educated to GCSE or equivalent, minimum grade C / 4 in Maths and English.
2. Full clean driving license.
3. SA001/SA002 accreditations - in date.
4. NSRWA Unit 2 Signage, guarding and light.

Desirable qualifications (not essential):

1. IPAF MEWP Mobile Boom B3.
2. Knowledge and experience of working to BT Openreach standards and processes for underground safety, working at height, and confined spaces.
3. Current qualification to work on BT Network or equivalent.

At Trooli we work hard to create an inclusive, collaborative, and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact us for a chat or email us directly at [e-mail]. We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.