Customer Installation Engineer - South East region Central Operations ·

Trooli Ltd; New Romney; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Installation Engineer, where you'll provide exceptional fibre broadband installations. This role involves working closely with customers to ensure a seamless experience, from installation to troubleshooting. You'll be part of a dynamic team dedicated to delivering high-quality service while adhering to health and safety standards. With a focus on innovation and collaboration, this is an exciting opportunity to grow within a company that values your contributions and offers professional development. If you're passionate about technology and customer service, this role is perfect for you.

Benefits

Competitive Salaries

Professional Development Opportunities

Inclusive Work Environment

Qualifications

• 3+ years of experience in cabling work, particularly with BT Openreach.
• Strong focus on customer service and effective communication.

Responsibilities

• Install FTTP broadband services in residential and business premises.
• Conduct self-audits to meet technical and operational standards.

Skills

Cabling Work

Customer Service

Problem Solving

Communication Skills

Organizational Skills

Education

GCSE or equivalent in Math and English

Tools

Fibre Cabling Tools

Plant and Tools for Installation

Job description

About us:

Trooli is an independent, ultra-fast fibre Broadband network delivering Fibre to the Premises (FTTP) within the UK. Our mission is to bring the most advanced broadband connections to as many homes and businesses as possible.

The role:

The Customer Installation Engineer will support our customers throughout their journey to receive our fibre broadband, providing a five-star installation service from start to finish. Responsibilities include installing our FTTP network, troubleshooting, supporting customers to ensure full connectivity, and delivering an excellent overall experience. The role primarily involves working within a customer installation team, but may also require cabling work on our core distribution network.

Responsibilities:

• Provision of FTTP Broadband services in residential and business premises
• Installation and splicing of fibre cabling, both underground and overhead
• Deployment and commissioning of customer premises equipment, including ONT and router
• Deliver professional and concise customer handover
• Self-audit all works to meet technical and operational quality standards
• Work efficiently and tidily, maintaining a clean environment at all times
• Respond effectively to customer requests and inquiries
• Complete work within agreed time scales
• Comply with Health & Safety standards
• Ensure all activities comply with environmental regulations
• Use plant and tools safely, meeting equipment operation requirements
• Comply with company Transport Policy
• Conduct daily checks of plant and tools, ensuring safety and valid calibration certificates

Your experience:

• Proven track record of high-quality cabling work with at least 3 years’ experience in BT Openreach ducts and infrastructure, both overhead and underground
• Experience working in a customer-facing environment
• Strong customer service focus
• Calm problem-solving skills
• Confidence working at height
• Effective communication skills with customers, stakeholders, and management
• Highly organized, capable of managing multiple projects without compromising quality
• Previous experience in a similar role
• Exposure to the OR network (PIA)

Essential qualifications:

• GCSE or equivalent, minimum grade in Math and English
• Full clean driving license
• SA001/SA002 accreditations (valid)
• NSRWA Unit 2 Signage, guarding, and light

Desirable qualifications (not essential):

• IPAF MEWP Mobile Boom B3
• Knowledge of BT Openreach standards and processes for underground safety, working at height, and confined spaces
• Current qualification to work on BT Network or equivalent

DBS Checks:

The company conducts DBS checks to ensure the safety of employees and customers. A basic DBS check is required for this role; unspent convictions will be considered on a case-by-case basis.

Why Trooli:

At Trooli, we value innovation and excellence. We offer a dynamic environment where you can impact our growth and services. Join a forward-thinking team that values collaboration and a can-do attitude. We provide competitive salaries, benefits, and professional development opportunities.

We foster an inclusive, collaborative, and rewarding environment. Applicants who struggle with online applications can contact us directly via email at [e-mail]. We are committed to making reasonable adjustments to support all employees.