Customer Installation Engineer - South East region

TN United Kingdom; Worthing; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking a Customer Installation Engineer to provide top-notch installation services for their fibre broadband. The role involves working closely with customers to ensure a seamless installation experience, troubleshooting issues, and maintaining high quality standards. Candidates should have a strong background in cabling work and excellent customer service skills. Join us to be part of an innovative team dedicated to delivering reliable broadband services.

Benefits

Competitive salaries

Professional development opportunities

Dynamic work environment

Qualifications

• At least 3 years’ experience in BT Openreach ducts and infrastructure.
• Full clean driving license required.

Responsibilities

• Provision of FTTP Broadband services in residential and business premises.
• Installation and splicing of fibre cabling.
• Respond effectively to customer requests.

Skills

Customer Service

Problem Solving

Communication

Education

GCSE or equivalent

Tools

Cabling

Fibre Optics

Job description

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Customer Installation Engineer - South East region, Worthing

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Client:

Trooli

Location:

Worthing, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

059961f0e297

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

With roots in Southeast England, we're deeply committed to our local community. Yet, our vision extends far beyond. Our ever-growing state-of-the-art fibre network covers a wide area, and we are passionate about connecting people and businesses across many more regions. We want to provide high-quality, affordable services along with educational information that is honest, and easy to understand.

But Trooli isn't just about speed; it's about reliability too! We aim to deliver high quality broadband that never disappoints and works when it is needed, every single time.

We're excited about the future, and we invite you to be part of it with us!

About us:

Trooli is an independent, ultra-fast fibre Broadband network delivering Fibre to the Premises (FTTP) within the UK. Our Mission is to bring the most advanced broadband connections to as many homes and businesses as soon as possible.

The role:

The Customer Installation Engineer will be responsible for supporting our customers through the journey to receiving our fibre broadband, providing a five star installation service from start to finish. Installing our FTTP network, troubleshooting, supporting customers to ensure they are fully connected, and offering an excellent overall experience are all key to the role. The role primarily involves working within a customer installation team; however, you may also be required to carry out cabling work on our core distribution network.

Responsibilities:

• Provision of FTTP Broadband services in both residential and business premises
• Installation and splicing of fibre cabling both underground and overhead
• Deployment and commissioning of customer premises equipment including ONT and router
• Deliver professional and concise customer handover
• Self-audit all works to meet technical and operational quality standards
• Work efficiently and tidily, maintaining a clean environment at all times
• Respond effectively to all customer requests and enquiries
• Complete work within agreed time scales
• Comply with Health & Safety standards
• Ensure all work activities comply with environmental regulations
• Ensure safe use of plant and tools, meeting equipment operation requirements
• Comply with company Transport Policy
• Conduct daily checks of plant and tools, ensuring safety and valid calibration certificates

Your experience:

• Proven track record of high-quality cabling work with at least 3 years’ experience in BT Openreach ducts and infrastructure - both overhead and underground
• Experience working within a customer-facing environment
• Strong focus on customer service
• Ability to problem-solve calmly
• Confidence working at height
• Strong communication skills
• Highly organized, able to work on multiple projects without impacting quality
• Previous experience in similar roles
• Exposure to the OR network (PIA)
• Educated to GCSE or equivalent, minimum grade in Math and English
• Full clean driving license
• SA001/SA002 accreditations - in date
• NSRWA Unit 2 Signage, guarding and light

Desirable qualifications (not essential):

• Knowledge of BT Openreach standards and processes for underground safety, working at height, and confined spaces
• Current qualification to work on BT Network or equivalent

DBS Checks:

The company will undertake DBS checks as part of recruitment and during employment to ensure safety. This role requires a basic DBS check. Only unspent convictions will be considered, and each case will be reviewed individually.

You will be asked to declare any unspent convictions during the application process.

Why Trooli:

At Trooli, we are passionate about innovation and excellence. We offer a dynamic work environment where you can make a significant impact on our growth and services. We value collaboration and a can-do attitude. We offer competitive salaries, benefits, and professional development opportunities.

We are committed to inclusivity and will make reasonable adjustments for applicants who need them. Contact us for assistance with your application or to discuss accommodations.