Customer Installation Engineer - South East region

TN United Kingdom; New Romney; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Installation Engineer, where you'll provide a five-star installation service for fibre broadband. This role involves working closely with customers to ensure a seamless connection experience, from installation to troubleshooting. You'll be part of a dynamic team dedicated to delivering high-quality broadband services across the South East. If you're passionate about technology and customer service, this is your chance to make a significant impact in a growing company committed to innovation and excellence.

Benefits

Competitive Salaries

Comprehensive Benefits

Professional Development Opportunities

Qualifications

• At least 3 years’ experience of cabling in BT Openreach ducts.
• Experience in a customer-facing environment with a strong focus on service.

Responsibilities

• Install FTTP Broadband services in residential and business premises.
• Conduct daily checks of plant and tools for safety compliance.

Skills

Cabling Work

Customer Service

Problem-Solving

Communication Skills

Organizational Skills

Education

GCSE or equivalent

Tools

Fibre Cabling Tools

Safety Equipment

Job description

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Customer Installation Engineer - South East region, New Romney

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Client:

Trooli

Location:

New Romney, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

5d6089825ce2

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

With roots in Southeast England, we're deeply committed to our local community. Yet, our vision extends far beyond. Our ever-growing state-of-the-art fibre network covers a wide area, and we are passionate about connecting people and businesses across many more regions. We want to provide high-quality, affordable services along with educational information that is honest, and easy to understand.

But Trooli isn't just about speed; it's about reliability too! We aim to deliver high quality broadband that never disappoints and works when it is needed, every single time.

We're excited about the future, and we invite you to be part of it with us!

About us:

Trooli is an independent, ultra-fast fibre Broadband network delivering Fibre to the Premises (FTTP) within the UK. Our Mission is to bring the most advanced broadband connections to as many homes and businesses as soon as possible.

The role:

The Customer Installation Engineer will be responsible for supporting our customers through the journey to receiving our fibre broadband, providing a five star installation service from start to finish. Installing our FTTP network, trouble-shooting, supporting customers to ensure they are fully connected and offering an excellent overall experience are all key to the role. The role is principally working within a customer installation team. However, you may be required to carry out cabling work on our core distribution network.

Responsibilities:

• Provision of FTTP Broadband services in both residential and business premises
• Installation and splicing of fibre cabling both underground and overhead
• Deployment and commissioning of customer premises equipment including ONT and router.
• Deliver professional and concise customer handover.
• Self-audit all works and ensure it meets all applicable technical and operational quality standards.
• Work efficiently and tidily, maintaining a clean environment at all times.
• Respond effectively and appropriately to all customer requests and enquiries.
• Complete work to agreed time scales.
• Comply with Health & Safety standards.
• Ensure that all work activities comply with environmental regulations.
• Ensure the use of plant and tools are conducted in a safe manner, meeting the requirements for operation of the specific equipment.
• Comply with company Transport Policy
• Conduct daily checks of plant and tools, ensure they are safe to use and where applicable carry valid calibration certificates.

Your experience:

The successful applicant will have a proven track record of high-quality cabling work and excellent references, with at least 3 years’ experience of cabling in BT Openreach ducts and infrastructure - both overhead and underground.

• Experience working within a customer facing environment
• A strong focus on customer service
• The ability to problem-solve calmly
• Confidence working at height
• Strong communication skills, able to communicate effectively with customers, stakeholders and executive management
• A highly organised approach, able to work on multiple projects, installations and repairs without impact on service quality
• Previous experience in similar role
• Exposure to the OR network (PIA)
• Educated to GCSE or equivalent, minimum grade in math and English
• Full clean driving license
• SA001/SA002 accreditations - in date
• NSRWA Unit 2 Signage, guarding and light.

Desirable qualifications not essential:

• Knowledge and experience of working to BT Openreach standards and processes for underground safety, working at height and confined spaces.
• Current qualification to work on BT Network or equivalent.

DBS Checks:

The Company is committed to ensuring the wellbeing of our customers. The Company will undertake DBS checks as part of its recruitment process and thereafter during the course of each person’s employment to protect the safety of our employees and customers.

As part of this commitment, this role requires a basic DBS check. Under the Rehabilitation of Offenders Act 1974, only unspent convictions will be taken into account. A previous record will not necessarily disqualify your application, each case will be considered on its merits.

You will be asked in the application stage to make a declaration of any unspent convictions.

Why Trooli:

At Trooli, we are passionate about innovation and excellence. We offer a dynamic work environment where you can make a significant impact on our growth and services. You’ll be joining a forward-thinking team that values collaboration and a can-do attitude. We also offer competitive salaries, comprehensive benefits, and opportunities for professional development.

At Trooli we work hard to create an inclusive, collaborative, and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact us for a chat or email us directly to [emailprotected]. We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.