Customer Insights & Data Analytics Lead

Arch Insurance (UK) Limited; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Arch Insurance (UK) Limited is seeking a Data and Insights Lead to oversee data governance, MI reporting and regulatory compliance as we transition to enhanced conduct frameworks. You will work with cross-functional teams to maintain data integrity, generate insights, and deliver dashboards that support customer outcomes and responsible underwriting within a collaborative, innovative culture.

The role emphasizes FCA conduct requirements, data infrastructure, and evidence-based decision making to

Qualifications

• Experience applying data analytics to regulatory reporting.
• Understanding FCA conduct and customer requirements is desirable.
• Ability to translate data insights into actionable business actions.

Responsibilities

• Maintain and enhance the Customer Insight data model for accuracy.
• Collaborate with IT and business teams to ensure data flow and accessibility.
• Produce MI reporting and thresholds in line with regulatory standards.
• Develop dashboards to share insights with stakeholders.
• Identify data requirements across systems and third-party sources.
• Provide root cause analysis and support evidence-based decisions.

Skills

Data analysis

Collaboration

Communication

Organised

Education

A-levels or equivalent

CII qualifications or University degree desirable

Job description

Arch Insurance (UK) Limited is seeking a Data and Insights Lead to oversee data governance, MI reporting and regulatory compliance as we transition to enhanced conduct frameworks. You will work with cross-functional teams to maintain data integrity, generate insights, and deliver dashboards that support customer outcomes and responsible underwriting within a collaborative, innovative culture.

The role emphasizes FCA conduct requirements, data infrastructure, and evidence-based decision making to