Customer Insights & Compliance Analytics Lead

archgroup; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Arch Europe Insurance Services Ltd in London is seeking a Data and Insights Lead to oversee the management and use of data to drive insights and regulatory compliance through conduct MI reporting and consumer duty frameworks.

You will collaborate with cross‑functional teams to maintain data integrity, generate actionable insights, and develop dashboards that enable evidence‑based decisions and clear governance across the organisation.

Qualifications

• Ability to multi-task and stay highly organised.
• Strong data analytic skills and insight generation.
• Proven track record of cross‑functional collaboration.
• Effective communication at all levels.

Responsibilities

• Maintain and enhance the Customer Insight data model.
• Collaborate on new data requirements across systems.
• Develop and produce reporting metrics and thresholds.
• Analyze MI, perform root cause analysis and generate actionable insights.

Skills

Multi-tasking

Data analytics

Collaborative work

Effective communication

Education

A level standard

CII qualifications / degree

Job description

Arch Europe Insurance Services Ltd in London is seeking a Data and Insights Lead to oversee the management and use of data to drive insights and regulatory compliance through conduct MI reporting and consumer duty frameworks.

You will collaborate with cross‑functional teams to maintain data integrity, generate actionable insights, and develop dashboards that enable evidence‑based decisions and clear governance across the organisation.