Customer Insights & Data Analytics Lead

Arch Insurance Group Inc.; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Arch Europe Insurance Services Ltd in London is seeking a Data and Insights Lead to oversee the management and use of data to drive insights and compliance within our conduct MI reporting and consumer duty framework. You will work with cross-functional teams to maintain data integrity, develop dashboards, and ensure regulatory requirements are met, contributing to customer-centric decision making.

The role emphasizes data infrastructure, evidential data flow, and actionable metrics to support

Qualifications

• Requires at least A level standard; professional qualifications are desirable.

Responsibilities

• Maintain data integrity and operate the Customer Insight data model.

Skills

Data analytics

Cross-functional collaboration

Effective communication

Regulatory awareness

Education

A levels

CII qualifications or University degree

Job description

Arch Europe Insurance Services Ltd in London is seeking a Data and Insights Lead to oversee the management and use of data to drive insights and compliance within our conduct MI reporting and consumer duty framework. You will work with cross-functional teams to maintain data integrity, develop dashboards, and ensure regulatory requirements are met, contributing to customer-centric decision making.

The role emphasizes data infrastructure, evidential data flow, and actionable metrics to support