Customer Insight Manager

TieTalent; Leatherhead; Remote; GBP 45,000 - 55,000; Full time

Job summary

A leading company is looking for a Customer Insights Manager to develop actionable insights and support teams in the FMCG sector. The role is remote-based but requires regular travel to the Kingston office. The ideal candidate will have experience in insights generation, client management, and the ability to work with large datasets, specifically in grocery and convenience sectors.

Benefits

25 days holiday plus bank holidays

Family-friendly policies

Flexible working policies

Health cash plan

Private healthcare

Wellbeing support

Annual pay reviews

Opportunities for progression

Qualifications

• Experience in the FMCG sector, ideally with an FMCG brand.
• Experience in Insights or Category Development.
• Experience working with large datasets, preferably EPOS sales or supply chain data.

Responsibilities

• Creating actionable insights for client sales and supply teams.
• Engaging with and training teams to maximize analytical value.
• Developing strong external presence and relationships.

Skills

Relationship Management

Client Management

Communication

Insight generation

Delivery

Education

Data Analysis

Job description

About

Customer Insights Manager

Location: Remote-based role, ideally in South West London with regular travel to Kingston office (around 2 days per week)

Full Time, Permanent

Salary: £45-55K, plus additional benefits

Overview

Our Thumbprint team seeks a Customer Insight Manager to join us. Our products help brands identify sales opportunities and influence strategies to unlock growth in grocery multiple and independent convenience retail stores. Our main products are Dart and Pinpoint.

Key Responsibilities

1. Creating actionable insights for client sales and supply teams, focusing on EPOS and execution analytics to identify sales growth opportunities.
2. Engaging with and training sales and supply chain teams to maximize the value from analytics, fostering strong cross-functional relationships.
3. Developing internal networks to support client value propositions, championing analytics and insights.
4. Building a strong external presence, becoming a respected and trusted source for clients and their customers.
5. Playing an integral role within the internal Client Leadership team, including development and governance of an Annual Account Plan.

Candidate Profile

Must demonstrate experience in Relationship Management, Client Management, Communication, Insight generation and delivery, and Education.

Benefits

• SMART Working, 40 hours Monday-Friday
• Commitment to equality, inclusivity, and diversity
• 25 days holiday plus bank holidays
• Family-friendly policies including enhanced maternity, paternity, adoption pay, carers leave, and parental leave
• Additional benefits: discounts, wellbeing support, life assurance, enhanced sick pay, health cash plan, private healthcare, and more
• Flexible working policies to promote work/life balance
• Annual pay reviews and early pay options
• Opportunities for progression within Avidity Group

Requirements

• Experience in the FMCG sector, ideally with an FMCG brand, with knowledge of Grocery and Convenience sectors
• Experience in Insights or Category Development, analyzing data, generating insights, and delivering recommendations
• Experience working with large datasets, preferably EPOS sales or supply chain data (e.g., Nielsen, Circana, SKUTrak)

Location

Leatherhead, England

Work Experience

• Data Analyst
• Business Analyst
• Business Intelligence

Languages

• English

To apply, if this role fits your profile, please submit your application now.