Customer Insight Manager

Avidity; Leatherhead; Remote; GBP 45,000 - 55,000; Full time

Job summary

A leading company seeking a Customer Insights Manager to generate insights that unlock sales opportunities in grocery retail. The role emphasizes collaboration with sales and supply chain teams, requiring strong experience in FMCG and data analysis, focused on improving client value through actionable insights and strong relationship management.

Benefits

25 days holiday plus bank holidays

Family-friendly policies

Flexibility and work/life balance

Annual pay reviews

Health cash plan and private healthcare

Opportunities for progression

Qualifications

• Experience in FMCG sector, ideally with a brand in Grocery and Convenience.
• Skills in data analysis and insight generation.
• Experience with large datasets and EPOS data.

Responsibilities

• Create actionable insights for client sales teams to identify growth opportunities.
• Engage with teams to maximize analytics value and foster relationships.
• Develop internal networks to support client value propositions.

Skills

Relationship Management

Client Management

Communication

Insight Generation

Data Analysis

Education

Experience in FMCG sector

Experience in Insights or Category Development

Tools

EPOS systems

Neilsen

Circana

SKUTrak

Job description

Overview

Customer Insights Manager

Location: Remote based role, ideally South West London as regular travel to Kingston office (around 2 days per week)

Full Time, Permanent

Salary: £45-55K, plus lots of other great benefits

Our Thumbprint team is looking for a Customer Insight Manager to join us. Thumbprint's products help brands identify opportunities to increase sales by focusing on what matters most, influencing strategy and unlocking growth potential in grocery multiple and independent convenience retail stores.

Our main products are Dart and Pinpoint.

The key objectives of this role include, but are not limited to:

• Creating actionable insights for client sales and supply teams, focusing on leveraging EPOS and execution analytics to identify sales growth opportunities.
• Engaging with and training sales and supply chain teams to maximize the value from analytics, fostering strong relationships across teams.
• Developing internal networks to support client and customer value propositions, championing analytics and insights.
• Establishing a strong external presence, earning respect and trust from clients and their customers.
• Playing an integral role within the internal Client Leadership team, including developing and executing the Annual Account Plan.

This role requires experience in Relationship Management, Client Management, Communication, Insight Generation and Delivery, and Education.

What’s in it for you?

Here are some reasons our colleagues enjoy working here:

• SMART Working, 40 hours, Monday-Friday
• Commitment to equality & inclusivity, promoting diversity
• 25 days holiday plus bank holidays
• Family-friendly policies including enhanced maternity/paternity/adoption leave, carers leave, and parental leave
• Additional benefits: discounts, financial and wellbeing support via EAP, life assurance, enhanced sick pay
• Flexibility and work/life balance through our smart working policy
• Annual pay reviews and early pay options
• Additional benefits: health cash plan, private healthcare, and more
• Opportunities for progression within Avidity Group

To succeed in this role, you should have:

• Experience in the FMCG sector, ideally with an FMCG brand, with knowledge of Grocery and Convenience sectors
• Experience in Insights or Category Development roles, with skills in data analysis, insight generation, and delivering recommendations
• Experience working with large datasets and familiarity with EPOS sales and supply chain data (e.g., Neilsen, Circana, SKUTrak)

If this role sounds perfect for you, Apply Now!