Enable job alerts via email!

Customer Insights Manager

TLP Consultancy Ltd

Epsom

Hybrid

GBP 50,000 - 60,000

Full time

7 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Join TLP Consultancy Ltd as a Talent Acquisition Specialist focused on insights within the automotive industry. This hybrid role, which supports Toyota GB, involves utilizing data to drive customer experience enhancements and mentoring the next generation of analysts.

Qualifications

Experience as Insights Manager, Data Analyst, or Data Journalist.
Strong background in CX strategy and automotive sector.
Mid-senior level with notable project management skills.

Responsibilities

Lead monthly CX insight reporting to the TGB Board.
Translate analytics into business actions via reports and dashboards.
Support customer programs and manage insight briefs.

Skills

Stakeholder management

Data analysis

Communication

Project management

Research skills

Tools

Medallia

Qualtrics

PowerPoint

Excel

Direct message the job poster from TLP Consultancy Ltd

Talent Acquisition Specialist within the Automotive Industry - Connecting top talent with opportunities at Toyota GB

Near Epsom, Surrey | Hybrid (3 days office)

September Start

Join TLP (seconded to Toyota GB), a trusted partner of Toyota for 25+ years, in a vital role shaping and delivering customer experience insights.

About the Role:

We're looking for a commercially-minded insights manager to turn data into compelling, actionable stories that drive customer experience improvements across Toyota GB (TGB) and its retailer network. You'll lead insight communications, support key stakeholder engagement, and mentor a Business Insight Apprentice.

Key Responsibilities:

Own monthly CX insight reporting to the TGB Board
Translate analytics into business actions via reports, dashboards, and videos
Support customer programmes: Voice of Customer, NPS surveys, Mystery Shops
Manage insight briefs and collaborate with Data Engineering & Analytics teams
Drive community-based research and support cross-functional teams
Coordinate and prioritise insight activity within the wider C1 programme
Excellent communicator with stakeholder management experience
Skilled in survey platforms (e.g. Medallia, Qualtrics)
Strong organisational and project management abilities
Strong PowerPoint and Excel
Carrying out research studies from scoping, briefing, analysis, presentation creation and debrief
Experience of working in Data and Insight either as an Insights Manager, Data Analyst or Data Journalist
CX strategy and automotive sector experience

This role is ideal for someone who can make data meaningful and actionable in a fast-moving, customer-centric environment.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Contract

Job function

Job function
Analyst
Industries
Motor Vehicle Manufacturing, Data Infrastructure and Analytics, and Retail Motor Vehicles

Referrals increase your chances of interviewing at TLP Consultancy Ltd by 2x

Get notified about new Customer Insights Manager jobs in Epsom, England, United Kingdom.